Business Operations Specialist

About the role

Join our Cause to create a person-focused and economically sustainable health care system. As a Business Operations Specialist II on the Data and Technology Solutions team, you'll help DTS leaders run the business by providing structure, visibility, coordination, and follow-through across a broad range of domain areas including project and program management, data analysis, process improvement, business process analysis, and communications and change management.

Responsibilities

• Support Enterprise Risk Management (ERM) for DTS-owned risks, including tracking quarterly mitigation activities and maintaining documentation and dashboards
• Provide Internal Audit (IA) coordination and follow-up, tracking audit findings and remediation actions and ensuring timely leader awareness
• Run-the-Business Enablement Support: Support DTS operating rhythms and recurring leadership forums, participate in and help coordinate DTS operations syncs, maintain and distribute management tools (e.g., checklists, calendars, reminders), ensure SharePoint sites and operational content remain current and accurate
• Chief-of-Staff & Leadership Support: Collect, update, and track quarterly goals and key initiatives, support leadership and staff meeting agendas, facilitation, and follow-up, execute change, communications, and project work as directed by DTS leadership, support weekly management updates, consolidated intake, simplification efforts, and surveys
• Talent, Engagement, and Community Enablement: Coordinate talent development and recruiting initiatives (e.g., internships, co-op programs), support technology community partnerships, conferences, and sponsorships, coordinate learning and engagement programs such as TechConnect Deep Dives, track and support annual compliance and training activities

Requirements

• Bachelor’s degree in business, operations, or a related field
• 5+ years of experience in business operations, data analysis, or a related field or equivalent combination of education and experience

Skills and Attributes

• Strong organizational judgment with the ability to manage competing priorities, meet tight deadlines, and deliver results with minimal direction
• Proven ability to build trust and credibility through influence rather than formal authority
• Comfortable operating in ambiguity and shifting fluidly between strategic, operational, and tactical work
• Strong facilitation and presentation skills, including the ability to build consensus, resolve issues, and align diverse stakeholder groups
• Ability to synthesize complex information and communicate findings clearly to all levels of the organization, including senior leadership, in support of business decisions and goals
• High attention to detail with strong follow-through across multiple projects and varying timelines
• Skilled at negotiating and resolving issues with diplomacy and persuasiveness
• Collaborative mindset and genuine service orientation

Pay

The expected hiring range for a Business Operations Specialist II is $92,650-125,350 depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 15%. The current full salary range for this role is $87,000-142,000.