Business Operations Senior Analyst

Responsibilities

• Support GTM Teams: Handle ad hoc operational requests, including reporting updates, data corrections, and process clarifications.
• Maintain Data Quality: Perform routine data hygiene tasks, monitor system health, and ensure clean, accurate, and actionable data.
• Enable Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Success, and Finance to solve problems and improve processes.
• Document & Improve Processes: Update SOPs, maintain knowledge base articles, and suggest improvements to reduce recurring issues.
• Support Operational Rhythms: Assist with weekly, monthly, and quarterly reporting, forecasting, and pipeline reviews.
• Lead end-to-end operational analytics: Collaborate across sales, finance, and customer success functions to drive decision-making.
• Create executive dashboards and KPI reporting: Develop executive views in Tableau for real-time visibility into pipeline health and revenue performance.
• Develop advanced Excel models for strategic planning and business reviews.
• Optimize Salesforce data structure and reporting to support GTM forecast accuracy and sales productivity metrics.
• Automate recurring reporting to improve processes and data integrity across systems.
• Create standardized reporting frameworks to ensure consistency, governance, and audit readiness.
• Present insights and recommendations to senior leadership, supporting GTM organization and influencing strategic initiatives.

Requirements

• 5+ years in Revenue Operations, Sales Operations, Business Operations, or a related GTM support role.
• Hands-on experience with Salesforce, including navigation, reporting, troubleshooting, and basic data management.
• Hands-on experience with Tableau.
• Strong organizational skills with the ability to manage multiple requests efficiently.
• Excellent communication skills and a customer-focused mindset.
• Comfort in a fast-paced, high-volume operational environment.

Preferred Skills

• Experience with GTM tools such as Outreach, ZoomInfo, Clari, Gong, Marketo/Pardot, or Gainsight.
• Experience with ticketing systems like Zendesk, Jira, or ServiceNow.
• Proficiency in Excel or Google Sheets for data analysis and cleanup.
• Familiarity with SaaS GTM processes, including lead routing, opportunity stages, and renewals.