Business Operations Program Manager - Global Growth & Revenue Optimization (GGRO)

Responsibilities

• Pricing Execution: Own the end-to-end execution of pricing actions across Azure infrastructure (Compute, Storage, Networking), including price changes, new SKU pricing, regional pricing, and competitive adjustments. Ensure pricing is validated, accurately reflected in commerce systems, and launched on schedule.
• Product & Region Launches: Drive the operational lifecycle for new product launches and regional expansions—from scoping through meter minting, change request (CR) execution, triage, and post-launch validation. Coordinate across cross functional teams, and engineering systems to ensure seamless execution.
• Cross-Functional Coordination: Serve as the operational connective tissue between Business Planning, Engineering, Finance, and Operations teams. Manage dependencies, escalate blockers, and keep launches moving through a complex, matrixed environment.
• Process Improvement & Automation: Identify bottlenecks, rework patterns, and inefficiencies in pricing and launch workflows. Drive continuous improvement initiatives that reduce cycle time, improve accuracy, and scale execution capacity—partnering with tooling and automation teams where applicable.
• Quality & Governance: Control meter launch quality to drive meter price accuracy and ensure compliance with price principles, commerce guardrails and standard workflows
• Insights & Reporting: Track operational performance metrics (volume, cycle time, error rates, launch health), surface actionable insights, and communicate status to leadership.

Qualifications

• Required/minimum qualifications: Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in business planning, operations management, pricing/monetization, program management, finance, consulting
• OR equivalent experience.
• Additional or preferred qualifications: Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in business planning, operations management, pricing/monetization, program management, finance, consulting
• OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in business planning, operations management, pricing/monetization, program management, finance, consulting,
• OR equivalent experience.
• Experience synthesizing data using SQL, validate pricing outputs, and make judgment calls.
• Experience managing multiple concurrent workstreams across cross-functional stakeholders in a fast-paced environment
• Experience in pricing, monetization, or revenue operations.
• Experience with cloud infrastructure, commerce systems, or platform economics.
• Experience with launch management tools and workflows
• Experience in lean methodology and driving process improvement or automation in operational environments.
• Experience with data tools (Excel, Power BI, SQL) to support analysis and reporting.

Benefits

The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $168,000 per year.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.