Business Operations Manager (Starlink Platform Integrity)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

About the role

We are looking for an experienced Business Operations Manager, known internally as Customer Integrity & Threat Detection Manager, to detect, disrupt, and investigate potential misuse of the Starlink service—including proactively combating and deterring illicit operators. This person must strike the careful balance of safeguarding customer information and privacy while applying enforcement measures and executing with an even-handed approach, avoiding overreach and disproportionate collateral impacts.

Responsibilities

• Proactively identify and assess platform integrity and abuse risks
• Design and develop solutions to priority risks. Own their deployment and effectiveness in concert with a wide range of stakeholders
• Represent the team in cross-functional groups and in appropriate areas of expertise
• Establish yourself as an expert in 2+ relevant investigative techniques, technologies or abuse prevention strategies
• Reactively investigate potential issues such as scams, fraud, and illicit goods and activities
• Conduct periodic reviews to support legal and compliance obligations
• Execute with consideration for customer privacy, targeting activities of indisputable harm and avoiding overreach

Requirements

• Bachelor's degree and 6+ years of professional experience in global affairs, intelligence, or investigations; OR 12+ years of professional experience in global affairs, intelligence, or investigations in lieu of a degree
• 6+ years of experience with data querying languages (e.g., SQL), scripting languages (e.g., Python), geospatial tools (e.g., ArcGIS), and/or statistical software (e.g., R)
• 6+ years of experience investigating, mitigating, or dealing with illicit operators (e.g., fraud, abuse, cybersecurity, or other illicit activities)
• 3+ years owning and driving improvements in processes, technology, or other business areas to improve customer integrity or related capabilities
• Ability to travel as needed for business (15%)
• This position is based in Redmond, WA and requires being onsite—remote work not considered
• Must be able to work extended hours and weekends as needed
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Skills

• Experience enabling others, influencing organizational decisions, and building consensus around solutions to challenging problems
• Strong analytical research and communication skills, including excellent written and oral communication skills
• International professional exposure (e.g., working abroad or on global initiatives/businesses)
• Experience in cybersecurity operations, threat detection, or vulnerability assessment in high-stakes environments
• Experience with research and intelligence analytic techniques, including open-source intelligence (OSINT) data techniques
• Ability to work independently as well as collaboratively within a team environment in a fast-paced, high-tech environment
• Highly organized with a strong attention to detail
• Ability to adapt to changing priorities and deadlines
• Familiarity with U.S. and international economic sanctions and export control laws and regulations

Pay

Pay Range Level 3: $135,000.00 - $205,000.00. Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience.

Benefits

• Long-term incentives in the form of company stock or long-term cash awards
• Potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick time (for employees in Washington State, in compliance with state and federal law)
• Company shuttles for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday