Business Operations Manager - MD

Responsibilities

• Develop and monitor key performance metrics to measure staff performance and operations functions
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• Participates in business development for recently acquired contracts
• Participates in quality improvement projects and leads efforts in continuous improvement
• Makes sure workloads are monitored and tasks are reassigned appropriately
• Meets payroll schedule requirements to ensure timely distribution
• Prepares reports and monitors compliance standards
• Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
• Builds and maintains relationships with states and agencies as the primary liaison
• Solves escalated customer complaints
• Develops staff in alignment with the company's vision and values
• Communicates internally within the unit and with external stakeholders
• Performs other duties as assigned

Qualifications

• Bachelor’s Degree required. Bachelor’s in business management or business administration preferred
• At least two years of Operations experience
• Excellent written and oral communication skills
• Experience in supervision and leadership
• Extensive experience in working on complex projects with critical thinking and problem solving
• Demonstrated ability to organize and manage tasks effectively
• Strong time management skills
• Ability to build positive relationships and communicate with diverse groups
• Experience building and leading high-performing teams
• Competence in Microsoft Office Suite and multiple software applications