Business Operations Manager (HR & Payroll)

UMB School of Dentistry is seeking a Business Operations Manager to oversee payroll operations and support HR-related matters for nearly 400 employees, including 140 full-time faculty. This is a hybrid role with two telework days per week and is designated as an essential position.

Responsibilities

• Supervise, lead, train, and mentor Business Operations Specialists, including hiring, retention, career coaching, professional development, and performance reviews.
• Build a cohesive team to achieve unit goals and establish payroll processing objectives.
• Manage day-to-day payroll operations, including processing, reconciliation, commitment accounting, adjustments, overpayments, leave adjustments, and timesheets.
• Monitor and resolve payroll discrepancies, investigate issues, and ensure accuracy.
• Oversee visa processing and generate payroll and system reports.
• Review and approve payroll reconciliation, partnering with Campus Financial Services for compliance.
• Implement process improvements to create payroll efficiencies.
• Manage school-wide payroll communications and year-end payroll processing for faculty.
• Process, track, monitor, and audit monthly paper timesheets for fellows, ensuring compliance and accuracy.
• Address employee payroll concerns and provide excellent customer service.
• Oversee leave management, including FML, parental leave, advance sick leave, accident leave, and collegial leave.
• Review and approve leave accrual reports and provide guidance on family/medical leave, ADA, and paid family medical leave.
• Interpret SOD and UMB policies (e.g., FMLA, advance sick leave) for HR transactions and payroll processing.
• Manage employee and labor relations matters, including policy interpretation, internal investigations, and grievance processes.
• Advise faculty and staff on HR/payroll issues and report findings to the Director of HR and Payroll.
• Serve as an advisor on HR and payroll operations and assist leadership with strategic goals.
• Co-facilitate new employee onboarding and serve as backup for offboarding.
• Ensure HR transaction accuracy, rectify errors, and approve HR transactions in the system.
• Communicate HR policies, provide problem resolution, and escalate issues as needed.
• Manage HR/payroll transaction logs and conduct regular payroll audits.
• Oversee faculty and staff job postings on the UMSOD website.
• Serve as backup to the Director of HR and Payroll and assist with recruitments.
• Participate in UMSOD and campus-wide committees and initiatives.
• Maintain confidentiality of HR, payroll, and employee data.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business administration, public administration, finance, marketing, accounting, human resources, or a related field.
• Five years of business-related experience, with at least two years in human resources, payroll, finance, facility operations, or research administration.
• Two years of direct supervisory experience, including personnel recruitment, training, and professional development.

Preferred Qualifications

• Three years of hands-on supervisory experience.
• HR and employee/labor relations experience.
• Payroll experience with a strong understanding of processing and complex calculations.
• Experience in higher education.
• Exceptional communication and interpersonal skills.

Skills

• Knowledge of position requirements, regulations, and laws.
• Proficiency in applicable technology/systems.
• Strong verbal and written communication skills.
• Ability to work cooperatively and independently.
• Adherence to UMB Core Values: Respect and Integrity, Well-being and Sustainability, Equity and Justice, Innovation and Discovery.

Benefits

• Comprehensive benefits package prioritizing wellness, work/life balance, and professional development.
• Retirement program (pension or optional retirement plan/ORP) effective upon hire.
• Generous paid leave: over 4 weeks of vacation annually, 15 paid holidays, 3 personal days, and unlimited sick leave.
• Comprehensive health insurance.
• Professional learning and development programs.
• Tuition remission for employees and dependents at any University System of Maryland school.
• Flexible work schedules and teleworking options (where applicable).

Pay

$94,000 - $105,000, commensurate with education and experience.

Schedule

Full-time, hybrid position with two telework days per week.