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Business Operations Manager, Global Network Delivery

Amazon Web Services (AWS) · Herndon, VA · Today
Information TechnologyFull-time

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. This role serves as the connective tissue between strategy and execution within the organization.

Responsibilities

  • Own and drive key business mechanisms such as WBRs, MBRs, QBRs, etc. Prepare materials, surface insights, and deliver recommendations for leadership reviews.

  • Organize and drive the annual Operational Planning (OP) process including arranging brainstorming sessions, document drafts, and reviews.

  • Partner with leadership to plan relevant offsites; own developing and driving the agenda for both business activities and team building.

  • Partner with leadership to develop mechanisms to track progress against workforce plan goals.

  • Partner with the Business Intelligence Engineering (BIE) team to develop hiring targets for Operational Planning 1 (OP1) and Operational Planning 2 (OP2).

  • Work with Recruiting to track progress against hiring targets and act as single-threaded owner for relevant Recruiting programs (e.g. Bar Raisers, Shadows, Interviews, etc.).

  • Develop and drive reporting, analysis, and recommendations on employee productivity.

  • Develop and drive reporting, analysis, and recommendations on Total Employee Expense (T&E) spend; implement and drive any related governance required.

  • Drive the annual goal creation process including calendar, workback plans, etc., ensuring these feed into more senior goals processes at the Global Network Director (GND) level.

  • Establish and lead the mechanisms, governance, and reporting for goal reviews.

  • Manage the goals calendar to ensure reviews happen at the right cadence to support upward reviews.

Qualifications

  • 3+ years of program or project management experience.

  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.

  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.

  • Experience using data and metrics to determine and drive improvements.

  • Experience working cross functionally with tech and non-tech teams.

Skills

  • Excellent analytical abilities.

  • Strong business acumen.

  • Superior written and verbal communication skills.

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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