Business Operations Manager, Field Strategy and Operations

About the role

AWS ProServe is seeking a Senior Business Advisory Manager to work with the AWS ProServe Leadership to continuously evolve delivery health, analyze historic results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity.

Key job responsibilities

• Opportunity Pipeline Management: work with sales and Professional Services teams to coordinate monthly pipeline and deal quality reviews to ensure execution across the team in the sales cycle.
• Delivery Health Management: work with delivery and Professional Services teams to lead weekly inspections on all aspects of active project delivery, ensuring that the teams are achieving the outcomes for the engagement.
• Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements across the business, including process automation/elimination.
• Work with internal stakeholders including Sales, Delivery, Finance, and Global Business Operations teams to collect business requirements and ensure all methodologies, policies, and procedures are communicated and maintained.
• Provide leadership in P&L and cost analysis and improvement across the ProServe Team.
• Provide strategic guidance to Business Leaders, bringing deep knowledge of Business Operations and proven execution of implementing best practices.
• Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future.
• Lead and review the end-to-end execution of annual planning process which includes, bookings, revenue, headcount and goal planning.

About the team

AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Basic Qualifications

• 10+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• 5+ years of finance, business management and sales operations experience

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership
• Experience identifying and solving complex problems through data analysis