Business Operations Manager, Business Marketing

About The Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Business Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence by developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst core business audiences. The Strategy & Operations function supports Business Marketing with operating models and cadences; strategic planning; portfolio, resource, and investment management; measurement and organizational learning that empower our teams to move at pace with clarity and confidence.

About The Role

This is a hybrid role, based in San Francisco Bay Area (preferred) or New York City three days a week.

• Own day-to-day budget administration across allocations, forecasts, commitments, purchase requests, purchase orders, invoices, accruals, actuals, and reconciliation.
• Partner with Business Marketing leadership and Strategic Finance to operationalize allocation decisions, maintain forecasts, prepare scenarios, and surface tradeoffs.
• Work side-by-side with marketing leaders across campaigns, events, agencies, contractors, regions, and shared services to plan, pace, track, and manage spend.
• Manage the purchasing and contract lifecycle with Procurement, Finance, Legal, agencies, contractors, and vendors, including POs, SOWs, renewals, rate cards, and commitments.
• Maintain a trusted global view of spend; reconcile conflicting inputs, identify variances, duplicate costs, timing differences, and at-risk spend, and escalate material issues early.
• Build models, dashboards, and ad hoc analyses that connect investments to business goals and help leaders decide what to fund, reduce, defer, challenge, or escalate.
• Partner with Data Science and Analytics to improve how Business Marketing understands ROI, effectiveness, and the relationship between spend and outcomes.

Qualifications

• 4+ years of experience in business operations, strategic finance, FP&A, marketing operations, business analytics, consulting, or a related quantitative role in a fast-moving, matrixed organization.
• Strong hands-on experience with significant, at scale budgets, forecasts, purchase orders, commitments, accruals, invoices, and reconciliation.
• Excellent analytical skills and genuine curiosity: you enjoy digging into messy data, answering ad hoc questions, and finding the business story behind the numbers.
• Practical understanding of purchasing, contracts, agencies, vendors, and the operational details that keep spend moving responsibly.
• Ability to communicate clearly, build trust with marketers and finance partners, and create alignment across different marketing functions, regions, and shared services without formal authority.
• An AI-native builder mindset: you see a repetitive spreadsheet, approval, reconciliation, or reporting task and start thinking about how to make it simpler, faster, and more useful.