Business Operations Manager

About the role

This role is responsible for maintaining relationships with T-Mobile Fiber partners and providing operational support to ensure growth, revenue and/or customer experience objectives are met. This individual will drive operational excellence with our partners, streamline communication, processes and systems. Audit partner-customer engagements to ensure optimal performance, and identify opportunities and influence leaders to take action to optimize operations and customer experience. Be critical liaison for business initiatives focused on enhancing sales and operational efficiencies through program support including data collection, analysis, problem and solutions identification, root cause remediation, communications, change management and reporting for leadership. This individual will manage costs and procurement tasks associated with partners/vendors in the Fiber Operations organization.

Responsibilities

• Be the single point of contact between T-Mobile groups and the JV partner to funnel issues, recommendations, changes, etc across all operational functions.
• Provide strategic guidance by identifying, evaluating and analyzing critical gaps and issues with partnering and driving to resolution.
• Ensure appropriate reporting and data in place to capture costs associated with partners & vendors within Fiber operations.
• Strive for operational excellence with scalable systems and processes within Fiber Operations.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Knowledge, Skills, and Abilities

• Business analysis
• Ability to think critically and creatively
• Presentations for leadership
• Strategic thinking
• Communication
• Ability to use MS office suite
• Ability to research and fact find

Qualifications

• Bachelor’s degree plus 2 years of related work experience OR combination of education and experience deemed equivalent.
• 4+ years of experience in operations environment.
• At least 18 years of age.

Pay

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

Benefits

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

T-Mobile maintains a drug-free workplace.