Business Operations Manager

About the role

The Business Operations Manager will provide strategic oversight of the performance of all Business Program offerings in the Hawai‘i Energy portfolio. This position offers a unique career opportunity for a dynamic person with excellent skills in leadership, collaboration, communication, analytics, and organizational skills.

Responsibilities

• Drive a culture of accountability, success, and goal achievement for the business team and throughout the organization while supporting the team’s development and leadership.
• Under the direction of the Executive Director, collaborate with the existing Business Management Team to oversee forecast and data management to support performance goal attainment, metrics, and directives required by the Public Utilities Commission (PUC).
• Coach and assist Energy Advisor staff in prospecting, relationship building, needs identification, probability assessments, pipeline management, and need fulfillment.
• Operationalize strategies and business plans into end-use and sector-specific goals, initiatives, and tactics and oversee their implementation and monitoring of performance and results.
• Address and resolve customer and contractor concerns by gathering information, coordinating with relevant teams, and ensuring timely, constructive solutions that support a positive program experience.
• Develop, track, and report critical business metrics to allow accurate assessment of all aspects of performance, productivity, strategic effectiveness, and financial performance.
• Develop and analyze reports to determine trends and utilize the analysis to support program participation and drive energy savings. Identify additional savings opportunities by sector.
• Regularly report out to the leadership team on program forecast and pipeline, and any need actions.
• Conduct plan reviews with the Energy Advisors on a regular cadence. Work with the team to accurately assess probabilities of projects and project pipelines. Take action when needed to increase activity and pipeline to ensure goal attainment.
• Develop and maintain standard operating procedures in coordination with other Program Managers, ensure Energy Advisors follow these procedures, and work with the broader team to update as necessary.
• Oversee annual updates and maintenance of commercial program forms and documentation including but not limited to applications, rules and requirements, and program agreements.
• Drive program strategy and continuous improvement through effective collaboration with other departments and individuals.
• Present to the PUC, customers, contractors, and the media on the business programs as needed.

Requirements

• 7+ years of professional experience demonstrating a track record of business operations management, sales/business development experience, and direct supervisory experience.
• Bachelor's degree in business, marketing, environmental science, engineering, or a related field. Master’s degree preferred, or a combination of education and experience from which comparable skills were acquired.
• Working knowledge of Energy Efficiency program implementation.
• Demonstrated ability to accurately analyze information, make strategic decisions and recommendations, and guide others’ decision making by identifying the anticipated benefits, consequences, and impacts of alternatives.
• Well versed with Microsoft Office suite including Excel, Word, PowerPoint and Outlook along with Salesforce CRM experience and ability to leverage system to fullest capabilities.
• Demonstrated people skills and ability to effectively lead, teach, and manage a diverse workforce in a complex and challenging work environment while maintaining good workplace morale and performance.
• A perspective that encourages personal commitment and holds management and support staff accountable for achieving targets.
• Highly motivated, detail oriented, well organized, self-starting, have strong written and verbal communication skills, and work well in a team setting.

Qualifications

• Valid driver’s license.

Skills

• Strategic planning and execution
• Customer service and relationship management
• Data analysis and reporting
• Team leadership and coaching
• Program management and oversight
• Microsoft Office Suite proficiency
• Collaboration and cross-functional teamwork

Benefits

Leidos provides a comprehensive benefits package that includes:

• Competitive compensation
• Health and wellness programs
• Income protection
• Paid leave
• Roth 401(k) retirement plan

Pay

$92,300.00 - $166,850.00

Schedule

N/A

Application Instructions

N/A