Business Operations Manager

Accountabilities

• Oversight of financial and operational performance across a multi-site environment, ensuring accurate reporting, strong process discipline, and effective decision support.
• Combining financial ownership, operational improvement, and cross-functional collaboration to help teams scale efficiently.
• Own program-level financial reporting, including P&L management, cost analysis, margin tracking, burn rates, and budget-to-actual performance reviews.
• Establish recurring reporting processes that provide leadership with clear visibility into financial health, operational performance, and key business trends.
• Identify cost risks, margin opportunities, productivity gaps, and operational challenges while providing actionable recommendations.
• Develop and maintain financial models for new site launches, including cost forecasts, staffing requirements, resource planning, and profitability projections.
• Create accurate client-facing financial reports supporting invoicing, project reviews, and account management activities.
• Manage change orders, scope adjustments, and contract modifications to ensure additional work is properly documented, priced, and billed.
• Partner with field teams to reconcile labor hours, operational activity, deliverables, and invoicing data to maintain accurate financial records.
• Lead process optimization initiatives by identifying inefficiencies, improving workflows, and creating scalable operational practices.
• Develop and maintain operational documentation, including standard operating procedures, workflow guides, reporting templates, and governance frameworks.
• Establish controls, ownership structures, approval processes, and audit-ready documentation across financial and operational activities.
• Serve as a central business operations partner connecting engineering, field operations, finance, staffing teams, and clients.
• Provide leadership with executive-ready analysis, recommendations, and decision support for strategic and operational initiatives.
• Manage and support operational team members involved in billing reconciliation, mobilization planning, and business data management.

Requirements

• Experienced business operations professional with strong financial acumen, operational expertise, and the ability to build scalable processes in complex, project-based environments.
• 10+ years of experience in business operations, financial analysis, project controls, FP&A, program finance, or related roles.
• Experience managing P&L ownership, major program budgets, margin performance, and financial forecasting.
• Strong background in multi-site, project-based delivery environments such as construction, data centers, telecommunications, field services, or similar industries.
• Advanced Excel and financial modeling skills with the ability to build and maintain complex operational and cost models.
• Experience managing change orders, contract modifications, billing processes, and client-facing financial reporting.
• Demonstrated ability to improve processes, create documentation, implement controls, and establish governance in scaling organizations.
• Excellent communication skills with the ability to translate complex operational data into clear insights for executives and clients.
• Strong problem-solving skills, attention to detail, and a proactive approach to identifying risks and opportunities.
• Experience with ERP systems, project controls platforms, billing tools, or workforce management systems is preferred.
• Familiarity with process improvement methodologies, internal controls, audit readiness, or operational excellence frameworks is a plus.
• Previous people management experience is preferred.

Benefits

Competitive annual salary range of $130,000 - $150,000, depending on experience, qualifications, and location.

Opportunity to take ownership of critical business operations processes in a high-impact role.

Ability to influence operational strategy, financial performance, and organizational growth.

Collaborative environment working with engineering, operations, finance, and client-facing teams.

Opportunity to build scalable systems, processes, and governance structures.

Professional growth opportunities within a rapidly evolving organization.

Exposure to complex multi-site programs and strategic business initiatives.