Business Operations Manager

Essential Responsibilities

• Daily management and oversight of the IFS Team.
• Provide supervision, annual reviews, staff development and planning.
• Provide Business Development with required responses for client RFIs and RFPs including narrative and financial responses as requested.
• Evaluate and make recommendations for technologies.
• Manage functionality of all current technology solutions (CMMS, Yardi, Smartsheet).
• Coordinate service delivery to client with other leaders to ensure quality.
• Support client required reporting including: KPI reports and analysis, work order and customer service statistics, customer surveys and compliance reporting.
• Provide daily supervision, contract performance management, employee development and planning.
• Coordinate service delivery with other IFS leaders to ensure quality.
• Maintain overall client relationships and retention on a day-to-day basis.
• Develop and provide training on operational policy, process and procedure development.
• Prepare, review and deliver client QBR presentations and reports.
• Oversight of all client required reporting including: KPI reports and analysis, work order and customer service statistics, customer surveys and compliance reporting.
• Analyze and implementation of action plans to achieve high standards of the vendor and supplier networks performance.
• Act as department liaison between the IFS and our Legal and Risk Management departments. Ensure the requirements of our client’s business contracts for service are reflected in any legal agreements and all risk factors are mitigated.
• Develop and implement an exceptional Quality Assurance program.
• Oversee team performance in Vendor Management – source and vet qualified small vendors with a focus on meeting our client’s expectations of performance, diversity, capability and customer service delivery.
• Support the IFS’s Business Continuity / Disaster Recovery Planning, execution and playbook.
• Management and oversight of the performance, reviews, coaching and training of all team employees.
• Properly allocate work responsibilities among subordinates. Counsel, coach and supervise accordingly.
• Foster an environment of experimentation, excellence and continuous improvement.
• Create and maintain an exception Reward and Recognition Program.

Key Competencies

• Able to take direction, work with minimal supervision, and lead a diverse team.
• Attention to detail, pride in delivering excellent service, organization, and high levels of energy and endurance.
• Strong computer skills (Word, Excel, Power Point, Visio, etc.).
• Experience with CMMS platforms is preferred.
• Excellent customer service and written/verbal communication skills.
• Well organized and detail oriented, while applying sound judgment and decision-making skills to both routine and non-routine issues that arise.

Candidates Must Have

• The ability to work a variable schedule within a 24x7 operation and be willing to work from home during off-hours when required.
• The willingness to continue training in their skill set to maintain knowledge in the latest equipment and technologies in their assigned duties.

Important Experience

• 3 to 5 years’ experience in Facilities Management leadership role.
• Leadership skill, training and team management experience required.

Additional Qualifications

• Candidates must have the ability to work a variable schedule within a 24x7 operation and must also be willing to work from home during off-hours when required.
• The candidate must be willing to continue training in their skill set to maintain knowledge in the latest equipment and technologies in their assigned duties.

Pay

$ 93,500.00 - $110,000.00

Benefits

• Comprehensive benefits package, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs.
• Competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

About the Role

This position will also provide necessary business development-related functions to support internal and external revenue/account growth.

Qualifications

• Bachelor’s Degree or Associates required.

Skills

• Ability to take direction, work with minimal supervision, and lead a diverse team.
• Attention to detail, pride in delivering excellent service, organization, and high levels of energy and endurance.
• Strong computer skills (Word, Excel, Power Point, Visio, etc.).
• Experience with CMMS platforms is preferred.
• Excellent customer service and written/verbal communication skills.
• Well organized and detail oriented, while applying sound judgment and decision-making skills to both routine and non-routine issues that arise.

Benefits

• Comprehensive benefits package, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs.
• Competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

Pay

$ 93,500.00 - $110,000.00

Schedule

This position may require travel to client presentations.

Company Information

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

Contact Information

INCO: “Cushman & Wakefield”