Business Operations Manager

Essential Functions

• Serve as a primary point of contact and internal liaison between multiple departments
• Maintain accurate electronic customer, contractor, and employee records
• Develop, document, and implement Standard Operation Procedure (SOPs)
• Provide operational administrative support, including:
• Customer and Independent Contractor (IC) document creation and management
• Regulatory compliance tracking for clients and Contractors
• CRM system administration and data integrity
• Support new client onboarding by verifying account setup through direct client outreach
• Ensure all client and contract documentation and billing is accurate, complete, and properly routed to accounting
• Monitor and assist in resolving client and vendor issues in a timely manner
• Submit invoices through construction portals as required
• Prepare and distribute reports and dashboards to support strategic decision-making
• Provide administrative support to the Director of Sales (DOS) and Director of Operations (DOO)
• Support bookkeeping, accounting, and basic HR-related administrative functions
• Manage collections and follow up on outstanding client balances
• Oversee supply orders to ensure accurate billing
• Answer incoming phone calls and route inquiries professionally and courteously
• Perform ad hoc duties and special projects as assigned

  Requirements

  • 3-5 years' experience as a Business Operations Manager
  • Demonstrated ability to work cross-functionally with multiple departments
  • Strong personality and cultural awareness with a collaborative, team-first mindset
  • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, Teams, and related programs)
  • Prior CRM system experience required
  • Experience with bookkeeping and/or accounting
  • Working knowledge of Human Resources principle and best practices
  • Strong organizational and multitasking skills
  • Excellent written and verbal communication abilities
  • High level of discretion and professionalism when handling confidential information
  • Client focused, detail-oriented, and solution driven

    Benefits

    Salary Range: $60,000 - $75,000 (based on experience)
    Health Insurance - offered through Blue Cross Blue Shield
    Medical, Dental, Vision, Voluntary Life
    Company paid benefits - Short Term disability, $10,000 life, and Cancer & Hospital plans
    Paid Holidays & Vacation time