Business Operations Manager

About the role

The CX Operations team leads initiatives from ideation to execution, fostering alignment across regions, segments, and functions. We accelerate customer success through seamless, data-driven operations and transformative digital engagement. Our mission is to deliver excellence and consistency, driving efficiency and supporting Cisco's growth.

Role & Responsibilities

• Collect, analyze, and interpret complex data sets using advanced statistical techniques to support decision-making and operational efficiency.
• Develop and maintain data management processes and tools to ensure data integrity and accessibility.
• Collaborate with business units to identify operational challenges and implement data-driven solutions.
• Monitor and report on key performance indicators (KPIs) related to data quality and operational effectiveness.
• Support automation initiatives to streamline data workflows and reduce manual effort.
• Ensure compliance with data governance policies and standards.
• Aid in the preparation of reports and presentations for leadership and stakeholders.
• Participate in cross-functional projects to enhance operational capabilities and data utilization.
• Work with Data Custodians/Stewards and other roles to improve data quality, accessibility, and value for the organization.

Minimum Qualifications

• Bachelor's degree with 8+ years of relevant experience in working with large datasets, data analytics, ETL processing, operations, or related fields.
• Strong analytical skills with proficiency in data tools and software (e.g., Excel, SQL, Tableau, data visualization tools).
• Experience supporting projects, including driving requirement gathering and supporting change management and adoption.
• An ability to identify process & systems improvements & enhancements.
• Excellent problem-solving abilities and attention to detail.

Preferred Qualifications

• Proven experience of interaction with multiple cross functional teams.
• Excellent program & project management skills.
• Excellent communications & presentation skills, with the ability to develop & present strong data driven business proposals.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range posted for this position is $125,500.00 to $159,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.