Business Operations Lead, Worldwide Public Sector, WWPS EDU/SLG/xTech Operations

About the role

This position will be responsible for Sales Operations and Business analysis for the Education and State and Local Government team within the Worldwide Public Sector (WWPS) Sales Operations organization. This will be a pivotal role that enables you to have significant business impact through your direct involvement in monthly and quarterly metrics, modeling, reporting, forecasting, and providing operations support and ensuring data quality.

Responsibilities

• Manage all aspects of Worldwide Public Sector reporting and analysis ensuring timeliness, completeness and accuracy of reporting
• Provide strategic analysis and year/year, quarterly and monthly trend analysis
• Market and industry analysis for education and state and local government markets
• Help author narratives and provide data insights and analysis for Quarterly Business Reviews
• Provide sales operations support to cross-functional support teams across SLG/EDU, including but not limited to: Greenfield Acceleration, Marketplace, Specialists, CSMs and operate as a primary back-up and SME to support field operations Analysts with additional coverage during peak seasons
• Own annual quota and/or goal setting process for support teams in coordination with external WWSO or WWPS teams
• Operate as a strategic partner to the Operations leader for SLG/EDU
• Work in close coordination with Finance to support headcount management

Qualifications

• 10+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent