Business Operations Lead

About the role

The Business Operations Lead at Patch will build the systems, analytics, and AI-native workflows that enable the revenue teams to move faster and smarter, while ensuring the rest of the company stays informed about business performance.

Responsibilities

• Build and maintain dashboards and reporting that provide real-time visibility into business performance, risks, and decision points.
• Identify and close ownership gaps in processes between GTM, Finance, and Operations.
• Lay the groundwork for reliable AI-powered analysis through unified infrastructure, quality data inputs, and shared data tools.
• Develop and implement AI-native workflows such as signal-based routing, GenAI-assisted pipeline inspection, agent-driven deal tracking, and automated data hygiene.
• Collaborate closely with GTM teams, including revenue forecasting, quota and territory design, and pipeline health.
• Support the business planning cycle by providing data infrastructure, modeling, and operational analysis for Annual Planning, headcount decisions, and goal tracking.

Requirements

• 7+ years of experience in business operations, revenue operations, or GTM strategy at a high-growth company.
• Experience building and deploying AI-native workflows in a GTM or business operations context.
• Proficiency in modern GTM and analytics tools such as Salesforce, Gong, Clay, Dust, and Metabase.
• Strong SQL skills and comfort with getting directly involved in data analysis.
• Able to think cross-functionally and understand the impact of decisions across different areas of the business.
• Comfortable with ambiguity and the ability to work with incomplete or evolving systems.
• A proactive approach to problem-solving and a track record of delivering results.
• Effective communication skills and the ability to build trust across various departments.

Qualifications

• Fluency in modern GTM and analytics tooling.
• Experience with SQL and data analysis.
• Comfortable with ambiguity and the ability to work with incomplete or evolving systems.
• A proactive approach to problem-solving and a track record of delivering results.
• Effective communication skills and the ability to build trust across various departments.

Skills

• Business operations, revenue operations, or GTM strategy experience.
• Experience building and deploying AI-native workflows.
• Proficiency in modern GTM and analytics tools.
• SQL and data analysis skills.
• Ability to think cross-functionally and understand the impact of decisions across different areas of the business.
• Comfortable with ambiguity and the ability to work with incomplete or evolving systems.
• A proactive approach to problem-solving and a track record of delivering results.
• Effective communication skills and the ability to build trust across various departments.

Benefits

• Competitive salary and meaningful equity.
• Onsite culture in San Francisco with annual global offsites for strategy and team bonding.
• Unlimited vacation and generous parental leave.
• Monthly wellness stipend (mental and physical).

Pay

$155K - $210K

Schedule

Full-time