Business Operations Coordinator, The Lodge
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
About the role
As a Business Operations Coordinator for Wyndham Destinations, you will deliver quality support for our Sales and Marketing processes. This role provides exceptional customer service to all guests and business partners, ensures operational processes and procedures are met, protects data integrity throughout our systems, and partners with your team and leadership to implement changes or new initiatives.
Responsibilities
- Provide exceptional customer service to our guests, business partners, and team
- Identify ways to improve customer service or processes
- Collect and/or validate data when interacting with guests to ensure they receive the best experience
- Manage and protect company assets through all interactions
- Understand and implement operational procedures that govern our business
- Support new initiatives and help teams impacted by these changes
- Maintain daily, weekly, monthly, or quarterly reporting needs
- Leverage resources (your team, leadership, procedural guides) to provide quick support to questions as they arise
Partners
- Sales and Marketing teams
- Human Resources
- Resort Operations leadership
Example Projects
- Validating data and reporting or answering questions from onsite business partners
- Supporting the integration of new processes and procedures
Requirements
- Proficient in Microsoft Suite
- Availability to support the business throughout weekends and holidays
- Experience delivering outstanding customer service, with excitement!
Qualifications
You should be an individual who enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team. You should be communicative, reliable, organized, and not afraid of learning new processes or embracing change.
Benefits
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off, parental leave, and holidays (depending on position; speak to your recruiter for additional information)
- Wish day: paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure; speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program