Business Operations Coordinator

About the role

Provides clerical and administrative support to the sales office. Processes data and generates routine reports regarding sales and appointment results. Operates a personal computer and appropriate software packages or its equivalent.

What You'll Bring

• Ability to work under high stress and fast-paced environment
• Ability to overcome difficult customer complaints and objections
• Detail-oriented, accurate, and thorough
• Great customer service and communication skills
• Strong interpersonal skills
• Solution-oriented
• Productive, energetic, and self-motivated
• Organizational skills
• Flexibility, adaptability, and ability to manage multiple priorities
• Excellent written and verbal communication skills
• Time management skills

Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour, and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department. (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. (5% time)
• Prepare timeshare sales contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams. (10% time)
• Prepare contracts according to company standards for processing at Corporate.
• Check phone messages and validate all owners information.
• Assign leads to Sales Representatives and provide information to Sales department as necessary.
• Assign appointment leads to Sales Representatives and provide information to Appointment Setters as necessary.
• Maintain Sales Representatives license information.
• Maintain and order POSs.
• Perform other duties as needed.

Requirements

• High School Diploma
• One year of general office experience
• One year of customer service experience
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement

Skills

• Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
• Proficient in Microsoft Word, Outlook, and Excel

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays (eligibility requirements apply, including tenure)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.