Business Operations Coordinator

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

About the role

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department. (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams. (10% time)
• Performs other duties as needed.

Requirements

• High School Diploma.
• One year of general office experience.
• One year of customer service experience.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Skills

• Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable).
• Proficient in Microsoft Word, Microsoft Outlook, and Microsoft Excel.

Complexity & Impact

• Level of decision making authority: Coordinator may be required to make limited operational decisions when resolving owner issues or objections.
• Level of autonomy: Coordinator’s daily work will be verified daily, weekly, and monthly to ensure accuracy and validation of all tour, gifting, and contractual paperwork.
• Impact of decisions: Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour, and marketing payroll inaccuracies.
• Supervisory Responsibility: None.
• Scope/Financial Responsibility: Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability coverage.
• Wish day: paid time to volunteer at an approved organization of your choice.
• 401k with employer match (subject to eligibility requirements, including tenure).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.
• Depending on position, paid time off, parental leave, and holidays.

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Pay

Generally starting at $20.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.