Business Operations Coordinator
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate.
We need to parse the posting.
Content:
- Intro paragraph: "We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company..." That's about the company. Could be "About the role"? Actually "Job Summary" then description. We can put that under "About the role" maybe.
- Job Summary: "Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff."
- Essential Job Responsibilities: list with percentages.
- Travel Requirements: "No Travel required"
- Minimum Requirements And Qualifications: includes Education, Knowledge And Skills, Technical Skills, Job Experience, Complexity Level..., etc.
- How You'll Be Rewarded: benefits list.
- Where Memories Start with You: more fluff.
- EEO etc: remove.
We need sections: About the role (maybe combine company intro + job summary). Responsibilities (list). Requirements (maybe education). Qualifications (maybe experience). Skills (computer/technical). Benefits (list). Pay (none given, so omit). Schedule (none given, omit). Travel Requirements maybe could be under Requirements? But we have no specific heading for travel; we could include under Requirements as a note? But we should not create sections without content. Travel requirement is "No Travel required". That's specific content; we could include under a heading like "Travel" but not in allowed list. Allowed headings are limited to those eight. Could we put travel requirement under "Requirements" as a bullet? Probably yes.
We need to preserve all substantive info. So we need to include travel requirement somewhere.
We also have "Complexity Level of decision making authority", "Level of autonomy", "Impact of incumbent's decisions", "Supervisory Responsibility", "Scope/Financial Responsibility". Those are details about the role; could go under "Requirements" or "Qualifications". We'll decide.
We need to use - for any list of duties/requirements/benefits. So responsibilities list as ul. Benefits list as ul. Requirements maybe as ul.
We need to use
for prose.
We must not repeat job title as heading.
We must not include boilerplate like EEO, application instructions, etc.
We must not include duplicated lines.
Let's extract substantive content:
Company description: "We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide."
Job Summary: "Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff."
Responsibilities (with percentages):
- Greet and qualify touring guests.
- Collect and validate all guest information.
- Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
- Provide exceptional customer service to all guests.
- Answer phones and guest questions in a professional manner.
- Assist property owners with contract questions or concerns. (10% time)
- Distribute premiums to guests upon closure of presentation.
- Complete daily gift, tour and contract reconciliation in all systems. (20% time)
- Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
- Prepare and balance cash, down payments, site stats for Contract Department (20% time)
- File and secure all documents per procedures.
- Maintain Property Owner Information per PII and PCI standards (5% time)
- Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
- Assist Administrative Supervisor in support of Sales Staff.
- Preparation and maintenance of legal documents. (20% time)
- Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)
- Performs other duties as needed
Travel Requirements: "No Travel required"
Minimum Requirements And Qualifications:
Education: High School Diploma
Knowledge And Skills: Computer Skills Required: Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)
Technical Skills: Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
Job Experience: One year of general office experience; One year of customer service experience; Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
Complexity Level of decision making authority: Coordinator may be required to make limited operational decisions when resolving owner issues or objections.
Level of autonomy: Coordinator’s daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.
Impact of incumbent's decisions on the organization: Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.
Supervisory Responsibility: None
Scope/Financial Responsibility: Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.
Travel + Leisure Co. benefits include:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You: fluff about culture; could be considered "About the role"? Might be considered boilerplate? It's not exactly boilerplate but it's generic culture description. Might be okay to include under "About the role" as prose.
We need to avoid duplication: The intro paragraph and "Where Memories Start with You" both talk about mission etc. Might be similar but we can keep both? Might be considered duplicated lines? Not exactly same. We'll keep one.
We need to output only HTML fragment.
Let's structure:
About the role
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.
Responsibilities
- Greet and qualify touring guests.
- Collect and validate all guest information.
- Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
- Provide exceptional customer service to all guests.
- Answer phones and guest questions in a professional manner.
- Assist property owners with contract questions or concerns. (10% time)
- Distribute premiums to guests upon closure of presentation.
- Complete daily gift, tour and contract reconciliation in all systems. (20% time)
- Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
- Prepare and balance cash, down payments, site stats for Contract Department (20% time)
- File and secure all documents per procedures.
- Maintain Property Owner Information per PII and PCI standards (5% time)
- Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
- Assist Administrative Supervisor in support of Sales Staff.
- Preparation and maintenance of legal documents. (20% time)
- Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)
- Performs other duties as needed
Requirements
- Education: High School Diploma
- Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
- One year of general office experience
- One year of customer service experience
- No Travel required
Qualifications
- Complexity Level of decision making authority: Coordinator may be required to make limited operational decisions when resolving owner issues or objections.
- Level of autonomy: Coordinator’s daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.
- Impact of incumbent's decisions on the organization: Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.
- Supervisory Responsibility: None
- Scope/Financial Responsibility: Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.
Skills
- Computer Skills Required: Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
- Technical Skills: Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
We omitted Pay and Schedule sections as no info.
We also omitted "Where Memories Start with You" culture paragraph; could be included under About the role as additional paragraph. Let's add after the job summary paragraph.
Add a paragraph: "Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an
for prose. We must not repeat job title as heading. We must not include boilerplate like EEO, application instructions, etc. We must not include duplicated lines. Let's extract substantive content: Company description: "We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide." Job Summary: "Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff." Responsibilities (with percentages): - Greet and qualify touring guests. - Collect and validate all guest information. - Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time) - Provide exceptional customer service to all guests. - Answer phones and guest questions in a professional manner. - Assist property owners with contract questions or concerns. (10% time) - Distribute premiums to guests upon closure of presentation. - Complete daily gift, tour and contract reconciliation in all systems. (20% time) - Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. - Prepare and balance cash, down payments, site stats for Contract Department (20% time) - File and secure all documents per procedures. - Maintain Property Owner Information per PII and PCI standards (5% time) - Prepare Timeshare Sales Contracts for Sales Department and Property Owners. - Assist Administrative Supervisor in support of Sales Staff. - Preparation and maintenance of legal documents. (20% time) - Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time) - Performs other duties as needed Travel Requirements: "No Travel required" Minimum Requirements And Qualifications: Education: High School Diploma Knowledge And Skills: Computer Skills Required: Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable) Technical Skills: Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel Job Experience: One year of general office experience; One year of customer service experience; Experience equivalent to the education requirement may be accepted in lieu of the education requirement. Complexity Level of decision making authority: Coordinator may be required to make limited operational decisions when resolving owner issues or objections. Level of autonomy: Coordinator’s daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork. Impact of incumbent's decisions on the organization: Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies. Supervisory Responsibility: None Scope/Financial Responsibility: Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: - Medical - Dental - Vision - Flexible spending accounts - Life and accident coverage - Disability - Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) - Wish day paid time to volunteer at an approved organization of your choice - 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) - Legal and identify theft plan - Voluntary income protection benefits - Wellness program (subject to provider availability) - Employee Assistance Program Where Memories Start with You: fluff about culture; could be considered "About the role"? Might be considered boilerplate? It's not exactly boilerplate but it's generic culture description. Might be okay to include under "About the role" as prose. We need to avoid duplication: The intro paragraph and "Where Memories Start with You" both talk about mission etc. Might be similar but we can keep both? Might be considered duplicated lines? Not exactly same. We'll keep one. We need to output only HTML fragment. Let's structure:
About the role
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.
Responsibilities
- Greet and qualify touring guests.
- Collect and validate all guest information.
- Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
- Provide exceptional customer service to all guests.
- Answer phones and guest questions in a professional manner.
- Assist property owners with contract questions or concerns. (10% time)
- Distribute premiums to guests upon closure of presentation.
- Complete daily gift, tour and contract reconciliation in all systems. (20% time)
- Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
- Prepare and balance cash, down payments, site stats for Contract Department (20% time)
- File and secure all documents per procedures.
- Maintain Property Owner Information per PII and PCI standards (5% time)
- Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
- Assist Administrative Supervisor in support of Sales Staff.
- Preparation and maintenance of legal documents. (20% time)
- Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)
- Performs other duties as needed
Requirements
- Education: High School Diploma
- Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
- One year of general office experience
- One year of customer service experience
- No Travel required
Qualifications
- Complexity Level of decision making authority: Coordinator may be required to make limited operational decisions when resolving owner issues or objections.
- Level of autonomy: Coordinator’s daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.
- Impact of incumbent's decisions on the organization: Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.
- Supervisory Responsibility: None
- Scope/Financial Responsibility: Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.
Skills
- Computer Skills Required: Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
- Technical Skills: Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program