Business Operations Coordinator

About the role

The Business Operations Coordinator will play a pivotal role in ensuring the efficient operation of our branch, supporting both the Branch Manager and various teams within the organization. This position encompasses a range of administrative tasks including HR support, accounting functions, sales assistance, and operational duties. The ideal candidate will be proactive, detail-oriented, and possess strong problem-solving abilities, ensuring seamless communication and processes within the branch.

Differentiators

• Industry: Demonstrated understanding of the landscaping or similar industry.
• Technology and Systems: High level of technological proficiency, including experience with accounting and HR software, MS Office Suite, and communication tools.
• Prioritization and Detail: Exceptional organizational skills and attention to detail, with the ability to prioritize and manage multiple tasks efficiently.

Responsibilities

• Support various operational tasks to ensure smooth daily activities within the branch
• Answer incoming phone calls and handle inquiries professionally and efficiently
• Arrange travel accommodation for staff as required
• Oversee uniform distribution and inventory management
• Aid the sales team with the preparation and management of sales contracts
• Maintain accurate records of sales transactions and client interactions
• Support sales initiatives and contribute to achieving branch sales targets
• Receive and key invoices into the accounting system accurately and promptly
• Ensure timely customer payment processing and follow-up on outstanding payments
• Assist with financial reporting, reconciliation, and other accounting tasks as needed
• Conduct new employee orientations and manage onboarding processes
• Coordinate H2B travel, accommodations, and onboarding
• Assist payroll coordinator with preparing and processing payroll for branch employees
• Maintain accurate employee records and manage data entry tasks
• Assist with work compensation claims and ensure compliance with safety regulations
• Serve as the liaison between HR leadership and branch employees, effectively communicating policies and updates

Qualifications

• Education: High school diploma or equivalent required. Associate degree preferred.
• Experience: Proven experience in administrative roles, preferably within the landscaping or related industry
• Technical Proficiency: Strong knowledge of ERP systems, Microsoft Office Suite (Excel, Word, Outlook), and accounting software.

Skills

• Strong HR and accounting knowledge, with experience in payroll processing, invoice management, and HR compliance a plus
• Excellent verbal and written communication skills, with the ability to tailor messages to different audiences
• Solid interpersonal skills with the ability to build and maintain positive relationships with employees, customers, and vendors
• Demonstrated ability to handle confidential information with discretion
• Strong problem-solving skills, with a proactive and solution-oriented mindset
• Ability to adapt quickly to changing priorities and work effectively under pressure
• Strong sense of ownership and accountability, with a commitment to delivering high-quality results
• Ability to pivot responsibilities as needed

Key Performance Metrics

• Timely and accurate completion of daily tasks and adherence to standard procedures
• Quality and responsiveness of support provided to internal teams and external clients
• Precision and timeliness in processing invoices, payments, and financial reports
• Effectiveness in onboarding, recordkeeping, and supporting HR and safety compliance
• Ability to coordinate across departments and contribute to process improvements