Business Operations Coordinator [AQ-12044]

About the Role

Join a leading organization in the financial services industry, where innovation meets stability, and a commitment to excellence drives every endeavor. As an Aquent talent, you will partner with a company dedicated to providing superior value to its clients through meticulous operations and strategic support. This is an opportunity to be the backbone of operational excellence, ensuring every detail is managed with precision and every process runs smoothly. Your contributions will directly enhance team productivity and streamline essential workflows by supporting key administrative functions, optimizing data quality, and facilitating crucial access and vendor coordination.

Responsibilities

• Monitor distribution and central inboxes, reviewing and triaging incoming emails daily.
• Categorize and assign requests appropriately, flagging urgent or high-priority items for immediate attention.
• Process simple access requests and manage internal service tickets, including submission, tracking, and follow-up.
• Escalate complex issues to appropriate teams as needed.
• Support user access requests, encompassing setup, tracking, and follow-up procedures.
• Administer new hire onboarding processes, including scheduling, access provisioning, distribution of welcome materials, and required ticket submissions.
• Support onboarding administration, including meeting scheduling, invitations, and follow-ups.
• Assist with departure processes, including follow-up, entitlement removals, and related ticket submissions.
• Provide administrative support for access evaluation activities, including quarterly evaluations, tracking, and responding to routine queries.
• Escalate market data platform and broker entitlement queries.
• Track and ensure the completion of entitlement-related requests.
• Reconcile vendor user lists against internal data records.
• Update data quality dashboards and relevant internal systems.
• Identify and correct data discrepancies to maintain high data accuracy.
• Track vendor and decommissioning actions.
• Schedule vendor demonstrations and training sessions, managing all associated logistics.
• Track new and ongoing trials, maintaining accurate trial records.
• Support renewal and pricing administration tasks for vendors.
• Manage the renewal process for invoice-eligible providers, confirming user feedback and renewal requirements.
• Reconcile user lists with vendors and coordinate handoff to the internal payments processing team.
• Document renewal activities in internal systems.
• Support Relationship Managers and assist with administrative project tasks.
• Maintain documentation and operational processes.
• Provide team coverage as needed to ensure continuous support.

Requirements

• Proven experience in an administrative or business operations support role.
• Exceptional organizational and time management skills, with a demonstrated ability to prioritize and manage multiple tasks efficiently.
• Meticulous attention to detail, ensuring accuracy in data, records, and administrative processes.
• Proficiency in managing email correspondence, triaging requests, and categorizing information effectively.
• Experience with ticketing systems and tracking requests through to completion.
• Ability to support onboarding and offboarding procedures, including access setup and administrative coordination.
• Experience with data quality initiatives, including reconciling information and resolving discrepancies.
• Strong communication and interpersonal skills, capable of coordinating effectively with internal teams and external vendors.
• Demonstrated ability to work independently, take full ownership of responsibilities, and identify when to escalate complex issues.

Pay

The target hiring compensation range for this role is $43 to $47 per hour. Compensation is based on several factors including, but not limited to, education, relevant work experience, relevant certifications, and location.

Benefits

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.

About the Client

This client is one of the largest financial services organizations. The teams, culture, and management are consistently praised by freelancers placed here, making it one of the best places they’ve worked. Key highlights include:

• A new CMO and high-level digital leadership transitioning from top technology, retail, and CPG companies.
• Adoption of Agile methodology to deliver valuable content faster.
• Office remodel to support creativity, collaboration, and Agile workflows.
• An environment of constant change and innovation, improving both product offerings and work-life balance.
• Opportunities to gain experience in Agile marketing, a valuable addition to your resume.