Business Operations Coordinator [AQ-11215]

About the role

Join a leading organization in the financial services industry, where innovation meets stability, and a commitment to excellence drives every endeavor. As an Aquent talent, you will play a crucial role in maintaining the seamless flow of business operations and directly contribute to the efficiency and success of critical functions. This is an opportunity to be the backbone of operational excellence, ensuring that every detail is managed with precision and every process runs smoothly.

We are seeking a highly organized and proactive individual to support key administrative functions, optimize data quality, and facilitate crucial access and vendor coordination. Your contributions will directly enhance team productivity and streamline essential workflows, ensuring the teams you support can operate at their highest potential.

Responsibilities

• Monitor distribution and central inboxes, reviewing and triaging incoming emails daily.
• Categorize and assign requests appropriately, flagging urgent or high-priority items for immediate attention.
• Process simple access requests and manage internal service tickets, including submission, tracking, and follow-up.
• Escalate complex issues to appropriate teams as needed.
• Support user access requests, encompassing setup, tracking, and follow-up procedures.
• Administer new hire onboarding processes, including scheduling, access provisioning, distribution of welcome materials, and required ticket submissions.
• Support onboarding administration, including meeting scheduling, invitations, and follow-ups.
• Assist with departure processes, including follow-up, entitlement removals, and related ticket submissions.
• Provide administrative support for access evaluation activities, including quarterly evaluations, tracking, and responding to routine queries.
• Escalate market data platform and broker entitlement queries.
• Track and ensure the completion of entitlement-related requests.
• Reconcile vendor user lists against internal data records.
• Update data quality dashboards and relevant internal systems.
• Identify and correct data discrepancies to maintain high data accuracy.
• Track vendor and decommissioning actions.
• Schedule vendor demonstrations and training sessions, managing all associated logistics.
• Track new and ongoing trials, maintaining accurate trial records.
• Support renewal and pricing administration tasks for vendors.
• Manage the renewal process for invoice-eligible providers, confirming user feedback and renewal requirements.
• Reconcile user lists with vendors and coordinate handoff to the internal payments processing team.
• Document renewal activities in internal systems.
• Support Relationship Managers and assist with administrative project tasks.
• Maintain documentation and operational processes.
• Provide team coverage as needed to ensure continuous support.

Requirements

• Proven experience in an administrative or business operations support role.
• Exceptional organizational and time management skills, with a demonstrated ability to prioritize and manage multiple tasks efficiently.
• Meticulous attention to detail, ensuring accuracy in data, records, and administrative processes.
• Proficiency in managing email correspondence, triaging requests, and categorizing information effectively.
• Experience with ticketing systems and tracking requests through to completion.
• Ability to support onboarding and offboarding procedures, including access setup and administrative coordination.
• Experience with data quality initiatives, including reconciling information and resolving discrepancies.
• Strong communication and interpersonal skills, capable of coordinating effectively with internal teams and external vendors.
• Demonstrated ability to work independently, take full ownership of responsibilities, and identify when to escalate complex issues.

Pay

The target hiring compensation range for this role is $43 to $47 per hour. Compensation is based on several factors including, but not limited to, education, relevant work experience, relevant certifications, and location.

Benefits

Eligible talent get access to amazing benefits through Aquent Talent, including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.

About the company

This client is one of the largest financial services organizations, known for its commitment to innovation and excellence. The company is transitioning its marketing structure to Agile methodology to deliver valuable content faster and has recently remodeled its workspace to support creativity and collaboration.

The culture is dynamic, with a constant drive for improvement in both product offerings and work-life balance. Employees frequently note the positive changes and the company’s willingness to adapt to digital demands, making it a great environment for those who thrive in evolving settings.