Business Operations Associate (Waterloo or Toronto)

Finance & Rev Ops

• Financial modeling and budgeting support
• Market sizing and analytical support for strategic initiatives
• Leading indicator tracking and surfacing insights to leadership
• Support in pricing experimentation and definition
• Own mechanical collections, reconciliation, and cash application
• Manage AP processes including vendor invoice review, approval routing, and reimbursement processing
• Manage payroll-related tasks such as commission runs, contractor and intern payments, and contractor invoice intake
• Support HubSpot RevOps operations including dashboards, day-to-day changes, and data hygiene

BizOps

• Drive analytical insights and build frameworks to evaluate company performance via data modeling
• Vendor and process management: vendor sourcing, ongoing vendor management, procurement, legal and contracts, insurance renewals and broker coordination
• Coordinate cross-functional execution across teams, including CS process improvements and operational projects
• Own provisioning, the onboarding/offboarding runbook, and day-to-day management of the IT channel
• Lead ISO 27001 / SOC 2 evidence gathering and own the renewal calendar
• Periodic programs: semi-annual performance reviews, quarterly pulse/engagement surveys, and efficiency metric tracking
• Hiring coordination: offer letters, JustWorks onboarding, background checks, and onboarding/offboarding logistics

Requirements

• Must be authorized to work in Canada or the US