Business Operations Associate

About the role

Scholarly is seeking a Business Operations Associate to keep our fast-growing company running. This is an ideal role for a resourceful generalist who likes variety, takes ownership without being asked, and wants a front-row seat to how a software company actually works. This role spans just about everything that keeps the business moving.

Key Responsibilities

• Customer Implementation Support:
  • Configure customer accounts in the Scholarly platform.
  • Build and adjust review workflows to match each institution’s process.
  • Support data imports and mapping; test configuration work before it reaches customers.
  • Prepare training materials and documentation; keep help content current.
  • Track action items and tickets from customer meetings.
• Sales & Marketing Operations & Enablement:
  • Support the CEO on accounts receivable, vendor registration and associated documentation, customer invoicing, and account management (renewals, contract enhancement proposals, etc.).
  • Support the CEO and account executives with customized demo account creation to increase prospect conversion and demonstrate the capabilities of the Scholarly platform.
  • Schedule and coordinate major demos and on-site planning for account executives.
  • Gather documentation for security, accessibility, and vendor review questionnaires during sales cycles.
• Events & Conference Logistics:
  • Own logistics for conferences attended and sponsored, including registrations, booth reservations, sponsorship deadlines, and asset submissions.
  • Order, inventory, pack, and ship booth materials, printed collateral, and branded items, and manage storage between events.
  • Cook up and coordinate team travel and accommodations for conferences and onsite customer visits.
  • Follow-up post-conference, including entering leads (where applicable).
• People Operations & Recruiting:
  • Run new hire onboarding logistics, including equipment ordering, software provisioning, and welcome kits.
  • Coordinate interview scheduling and candidate communication, and keep applicant tracking organized.
  • Plan team offsites, celebrations, and company events, and manage offboarding logistics.
• Daily Operations & Company Support:
  • Keep the office running, including supplies, mail and packages, equipment, and vendor and landlord coordination.
  • Set up for onsite meetings, customer visits, and team gatherings, including catering.
  • Serve as the in-person point of contact for anything that requires physical presence, from shipping runs to receiving deliveries.
  • Manage and/or support on software subscriptions and renewals, and keep business information current with clients and state agencies.
• AI Experimentation and Systems Building:
  • Leverage AI capabilities and agents to streamline company operations and processes opportunistically.
  • Identify cross-functional opportunities for AI enablement.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of experience in operations, customer success, sales operations, or equivalent.
• Exceptional organization and follow-through. Nothing falls through the cracks.
• Strong written and verbal communication skills, with a professional and friendly tone.
• Comfortable switching between very different tasks in a single day and prioritizing without much direction.
• Aptitude for learning new software quickly, and comfort working with data in spreadsheets.
• A bias toward ownership. You would rather figure it out and write it down than wait to be told.

Based in the Denver metro area and able to work from our office regularly.