Business Operations Associate

About the role

Ibotta is seeking a Business Operations Associate to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. This position provides a great opportunity to learn the operations side of the business and work cross-functionally with other teams to align on best practices and procedures for campaign setup and performance. This is a hybrid position located in Denver, Colorado, requiring 3 days in office (Tuesday, Wednesday, and Thursday).

Responsibilities

• Manage setup, QA, and launch of all components in a program including Offers and Ad Products.
• Stay up to date on internal system changes and update impacted departments effectively.
• Identify, analyze, and help fix technical problems alongside Engineering and Product teams.
• Identify opportunities to eliminate program set up errors and streamline work processes; work cross-functionally with other departments to implement optimizations.
• Provide support, troubleshooting, and best-in-class service to our internal customers.
• Provide support in new hire training, process improvements, app testing, and other projects on an as-needed basis.
• Act as a subject matter expert for our workflows to support resource maintenance, ongoing training, and decision-making.
• Participate in an on-call rotation and provide coverage after hours as needed to support business-critical operations.
• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere.

Requirements

• 1-2 years of experience ideally in a process-driven role.
• Associate’s or Bachelor’s Degree preferred.
• Technical Skills: G Suite, Basic to Intermediate Excel and PowerPoint; Salesforce experience a plus.
• High attention to detail and organizational skills.
• Eagerness to learn a variety of technical systems thoroughly and efficiently.
• Self-motivated and proactive.
• Ability to prioritize, reprioritize, and manage tight deadlines.
• Ability to learn quickly, adapt to change, and thrive in a fast-paced environment.
• Ability to collaborate cross-departmentally to mitigate and troubleshoot issues.
• Ability to work nights and weekends as necessary.
• Must be currently authorized to work in the United States on a full-time basis.

Benefits

• Competitive pay.
• Flexible time off.
• Comprehensive benefits package (including medical, dental, vision).
• Employee Stock Purchase Program.
• 401k match.
• Denver office perks: paid parking, snacks, and occasional meals.

Pay

Total compensation range: $42,000–$50,000. Equity is included in the overall compensation package. This range is specific to the United States labor market and may be adjusted based on actual experience.