Business Operations and Demand Fulfillment Manager

About the role

Act as the primary interface between customers and ST for operational communication, demand fulfillment, forecast alignment, supply execution, and service performance through best-in-class customer service. Proactively act as the official and reliable source of information on customer demand and execution constraints.

Responsibilities

• Manage the order life cycle, including firm orders, nonrecurring engineering (NRE) purchase orders (POs), and samples, as well as contract and pricing setup.
• Maintain and optimize the backlog. Update requests, monitor confirmations and deliveries, and capture customer signals to improve forecast accuracy.
• Achieve revenue plans by driving optimal backlog coverage in close partnership with the customer, sales, and champions.
• Translate key supply drivers, including internal and external inventory, goods in transit (GIT), constrained demand, product lead times and delays (PLDs), and demand layering, into a clear and reliable supply commitment to the customer through capacity visibility, quality service setup, and alignment with sourcing agreement obligations.
• Proactively manage shipment risks. Resolve delays, expedite urgent shipments, address customs issues, and manage trade compliance requirements.
• Lead customer communication on operational topics, including lead time, delivery status, and improvements.
• Partner closely with the respective sales team and manage escalations, ensuring timely resolution through prompt communication.
• Collaborate with regional business intelligence and Sales to manage, expand, and maintain centralized regional reporting and monitoring tools.
• Perform data-driven analytics to identify trends, areas of excellence, and areas for improvement to support the management team in decision-making, strategy definition, and execution.
• Monitor forecast process performance and ensure a continuous feedback loop with relevant stakeholders.
• Detect future supply issues and resolve identified issues through daily collaboration with Business Operations team members, division planning directors, and Central Supply Chain.

Requirements

• 10-15 years’ experience in Supply Chain or Demand Planning/Divisional Planning.
• Experienced operations leader with deep expertise in sales processes, demand and supply management, and customer service.
• Strong understanding of supply chain principles, processes, and best practices, with the ability to support efficient planning, coordination, and execution across the value chain.
• Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
• Strong communication and problem-solving skills.

Pay

At STMicroelectronics, base salary is one part of our total compensation package and is determined within a range depending on your skills, qualifications, experience, and location.

• Bay Area: The base annual salary range for this role is between $150,800 to $188,500 USD.
• Non-Bay Area: The base annual salary range for this role is between $129,800 to $162,300 USD.