Business Operations Analyst

About the role

University Health Network (UHN) is hiring a Business Operations Analyst to support operational excellence, analytics quality, and organizational performance within the growing field of Healthcare Value-Based Care. This full-time position is remote with occasional on-site meetings. Candidate must be able to maintain HIPAA privacy requirements when working from home. Candidate must be located in the East TN Region. This position will report to the Director of Operations.

The Business Operations Analyst combines strong operational, analytical, and critical thinking skills with strong clinical and healthcare domain knowledge. This role supports leadership decision-making by evaluating value-based contract performance and translating findings into recommendations for operational action and performance improvement. The Business Operations Analyst independently evaluates analytical outputs, reporting methodologies, business requirements, and operational processes and ensures organizational decisions are informed by accurate, reliable, and actionable information. The Business Operations Analyst also provides organizational resiliency by maintaining expertise across reporting methodologies, validation processes, vendor integrations, payer reporting, and operational workflows. The position serves as a secondary resource capable of supporting critical analytics functions during staff transitions, vacancies, and major organizational initiatives.

Responsibilities

• Supports operational initiatives and projects to meet organizational goals
• Analyzes operational, clinical, financial, and performance data to identify trends, drivers, gaps, and opportunities and provides actionable insights and recommendations to operational leadership.
• Determines how available data should be interpreted and used to answer operational questions, then translates that understanding into clear reporting and dashboard specifications.
• Collaborates with operational and analytics teams to develop and implement reporting and analytical solutions that meet identified business needs.
• Evaluates new opportunities, vendor solutions, workflows, and operational processes and provides recommendations to leadership.
• Consistently meets deadlines and milestones for tasks and projects.
• Analyzes and validates data and reporting outputs to support reliable decision-making
• Analyzes and reconciles payer, vendor, and internal data to understand discrepancies, assess their operational significance, determine how differing data sources can be normalized for meaningful and consistent operational use, and recommend appropriate next steps.
• Produces accurate, reliable work and applies appropriate validation and quality assurance practices to analytical and operational deliverables.
• Applies technical and analytical expertise, as needed, to evaluate the accuracy and reliability of organizational data, reporting logic, data transformations, and analytical outputs and identify issues that could affect operational decision-making or performance