Business Operations Analyst

Responsibilities

• Provide production support for Mercury Plus applications, including assigned evening and weekend support rotations.
• Respond to user inquiries and resolve application-related issues in production and lower environments.
• Support the development and enhancement of Mercury Plus ICM and FAS forecasting engines.
• Affiliate with calculating impacts related to future model deployments.
• Perform end-to-end testing for forecasting engines.
• Maintain and manage application performance, communicating trends to stakeholders.
• Develop automation tools to improve operational efficiency.
• Assist with project management activities related to ICM and FAS forecasting initiatives.
• Analyze large datasets to support business and operational needs.

Requirements

• 3+ years of professional experience in Business Operations, Data Analysis, or a related field.
• 3+ years of hands-on experience with: Python scripting, SQL, Microsoft Excel.
• Experience analyzing large datasets.
• Knowledge of Fixed Income and/or Financial Analytics.
• Experience supporting mission-critical applications.
• Experience with JIRA, including dashboard creation and ticket management.
• Excellent verbal and written communication skills.
• Ability to work one week per month during evening and weekend production support rotations.
• Bachelor's or Master's degree in Computer Science, Mathematics, Statistics, Economics, or another quantitative discipline.

Preferred Qualifications

• Hands-on software development or technical background.
• Prior production support experience.
• Experience developing automation tools.
• Experience with financial forecasting applications.
• Strong analytical and problem-solving skills.
• Ability to collaborate effectively with technical and business stakeholders.

Must-Have Skills

• 3+ years of Python scripting experience.
• Strong SQL development and data management skills.
• Advanced Excel data analysis skills.
• Experience with Mercury Plus ICM and FAS Forecasting.
• Fixed Income and Financial Analytics knowledge.
• Excellent communication and stakeholder management skills.