Business Operations Analyst

Key Responsibilities

• Serve as the primary operational support partner for designated CX LT leaders, managing leadership operating rhythms, strategic planning activities, meeting governance, and follow-up processes.
• Independently assess competing business priorities and make recommendations regarding scheduling conflicts, resource allocation, issue escalation, and leadership support requirements.
• Develop and maintain executive-level dashboards, action trackers, communication materials, and leadership updates that support decision-making and accountability.
• Monitor progress against key initiatives, identify risks or execution challenges, and proactively recommend solutions to leadership.
• Cross-functionally coordinate activities involving multiple internal and external stakeholders to drive alignment and execution of business priorities.

SG&A Operations & Financial Administration

• Own operational administration of SG&A-related processes, including purchase order coordination, invoice resolution, vendor support activities, and workflow governance.
• Analyze spending activity, identify operational trends, process gaps, and compliance risks, and recommend corrective actions when appropriate.
• Partner with Finance, Procurement, and business stakeholders to resolve complex operational issues and improve process performance.
• Monitor status of operational transactions and independently determine when escalation or intervention is required to prevent business disruption.
• Support development and maintenance of reporting tools that improve transparency into operational spending activities.

Continuous Improvement

• Lead initiatives that improve organizational productivity, business process effectiveness, and stakeholder satisfaction.
• Analyze operational challenges, identify root causes, and recommend practical solutions that balance business needs, resource requirements, and organizational priorities.
• Develop scalable tools, governance frameworks, and process documentation that improve consistency and operational effectiveness.

What You Bring To The Table...

• (Must Have)
• Bachelor's degree required.
• Minimum 2+ years of experience in business operations, marketing operations, executive operations, project management, finance administration, or a related field.
• Demonstrated ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Strong problem-solving, organizational, and project management skills.
• Ability to exercise independent judgment and proactively identify and resolve operational challenges.
• Excellent communication and relationship management skills.
• Proficiency with Microsoft Office Suite and collaboration/project management tools.

Compensation And Benefits

• The target base salary range for this full-time, salaried position is between $71,500-$98,300.
• Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training.
• Total pay may include other forms of compensation.
• In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment.