Business Operations Analyst

About the role

The Business Operations Specialist will report directly to the Manager of Business Operations. The ideal candidate will be a collaborative, forward thinker who is proactive and passionate about Operational process improvement. Expected Start Date: September 2024.

Responsibilities

• Execute on implemented Sales Operations processes
• Collaborate with cross-functional teams to drive sales initiatives and process improvements
• Monitor CRM data for multiple Business Development partners
• Contribute to the development and enhancement of forecasting and orders review process
• Assist in resolving sales operations issues and inquiries
• Play a key role in ensuring the accuracy and efficiency of CRM data
• Assist in responding to all RFQs and send quotes directly to customers as needed
• Develop and maintain Sales Orders in SAP
• Assist in the processing of reseller agreements, NDAs, and compliance forms
• Other duties as assigned

Qualifications

• Associate degree with relevant experience. Bachelor's degree in business administration, operations management, or a related field is a plus
• 2+ years of experience in a similar role, executing on tactical tasks daily
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Proven expertise in Excel with ability to analyze and manipulate data
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Detail-oriented with a focus on accuracy and efficiency
• Some travel required (up to 10%)

Additional desired attributes and skills

• Proficiency in CRM software and sales technology tools, specifically Salesforce and Microsoft Dynamics
• Direct Government contracting experience

Physical requirements

• Ability to sit for extended periods while working on a computer and attending virtual or in-person meetings
• Frequent use of hands for typing, handling documents, and operating computer equipment
• Good vision and hearing for effective communication, data analysis, and reviewing documents
• Ability to lift and carry materials weighing up to 15 pounds
• Ability to move around office areas, including bending, stooping, and reaching
• Capability to handle high levels of stress and maintain focus during complex operational tasks and interactions with various teams
• Ability to travel occasionally (up to 10%), which may involve extended periods of standing, walking, and carrying luggage