Business Operations Analyst

About the role

Join the company defining what it means to be an Impact Lender. Mortgages are what we do, but that doesn’t define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending—a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender. At Movement, we give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.

Responsibilities

• Partner with Mortgage Operations leaders and subject matter experts to understand processes supporting the mortgage loan lifecycle
• Analyze operational workflows to identify manual, repetitive, or time-intensive activities that may benefit from AI or automation
• Identify bottlenecks, handoff challenges, and opportunities to improve efficiency across operational teams
• Document current-state processes and help design improved future-state workflows incorporating AI and automation
• Translate operational challenges into structured requirements and solutions in partnership with Business Operations, Technology, Data, and other teams
• Assist with the design, testing, implementation, and scaling of AI and automation solutions across Mortgage Operations
• Develop reporting, dashboards, or tracking tools that provide visibility into operational performance and improvement opportunities
• Gather feedback and monitor implemented solutions to identify enhancements and additional automation opportunities
• Help measure the impact of solutions, including improvements in efficiency, turnaround time, capacity, and reduction in manual effort
• Manage multiple AI and automation initiatives while coordinating effectively across business and technical stakeholders

Requirements

• Bachelor’s degree in Business, Finance, Operations, Information Systems, Data Analytics, or a related field
• 0–2 years of professional experience in business operations, business analysis, process improvement, data analytics, financial services, technology, or a related area
• Demonstrated interest in AI, automation, or using technology to improve business processes
• Strong analytical and problem-solving skills with the ability to understand complex workflows and identify inefficiencies
• Strong proficiency in Microsoft Excel and comfort working with operational data and business metrics
• Ability to manage multiple projects and priorities in a fast-paced, evolving environment
• Exceptional written and verbal communication skills with strong attention to detail
• Proactive, curious mindset with a willingness to learn mortgage operations and emerging AI capabilities

Preferred Qualifications

• Previous internship or professional experience within mortgage lending, banking, financial services, fintech, operations, or technology
• Exposure to mortgage origination, loan processing, underwriting, credit/risk operations, or related functions
• Experience with process mapping, requirements gathering, workflow analysis, or continuous improvement
• Familiarity with AI tools, generative AI, prompt engineering, automation platforms, or business intelligence tools

Pay

The expected salary range for this position is $72,100.00 – $87,700.00. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Benefits

• Competitive pay
• Medical, Dental, Vision, Life, Disability, Critical Care, and Hospitalization insurance
• HSA, FSA, DCFSA, and QTE options
• Retirement plan: 401(k) and Roth
• Paid Time Off: 16 days front-loaded (prorated based on start date month)
• 11.5 paid holidays per year
• Employee assistance program
• Excellent career growth opportunities
• Fun, team-focused working environment
• Employee-driven community outreach program
• Relocation packages available