Business Operations Analyst

Provide support and be involved in development of various business initiatives with limited supervision. Develop custom reporting for operational business analytics using Power BI, Excel, and Tableau. Build a strong understanding of operational business functions, terminology, and key performance metrics to solve and improve analytical business requirements. Communicate procedures and deliver support on best practices.

Responsibilities

• Create and analyze monthly, quarterly, and annual reports using Power BI, Excel, and Tableau to track organizational project progress and identify improvement opportunities.
• Develop analysis across all facets of operations, retrieving and using data from multiple systems.
• Assist in developing performance strategies.
• Create standard operating procedures and training materials for new and existing organizational projects.
• Prepare and compile trend analysis across the organization.
• Support driver coaching procedures and operational tools by providing quick, clear responses to operations.
• Develop and support implementation of training focused on field operations.
• Track and monitor data analytics to identify trends, gaps, or omissions in current operating locations' performance.
• Assist Regional Operational Coaches as needed.
• Additional responsibilities as required by the business.

Requirements

• Bachelor's degree or equivalent experience.
• Excellent customer service and interpersonal skills, with strong listening and inquisitive abilities.
• Strong oral and written communication skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Experience with Tableau and Power BI, including creating, editing, and publishing reports.
• Strong analytical and reasoning skills.
• Business background in financial, strategic, and organizational analysis.
• Ability to multi-task and adapt quickly in a fast-paced, complex environment.
• Attention to data details and efficient problem-solving skills.
• English proficiency (required for training, safety communications, and compliance with U.S. Department of Transportation regulations).

Preferred Qualifications

• Experience with field-level operations or transportation.

Pay

Compensation ranges from $50,000 to $60,000 depending on experience.