Business Operations Analyst

About the role

This position will be responsible for coordinating, integrating, and administering a range of diverse support functions for the Markets Leadership Team in Richmond, Virginia. The role offers the opportunity to support the organization through business operations, business processes, administrative, and analytical focused assignments.

Responsibilities

• Administrative Support & Coordination:
  • Provide high-level support to the Markets Group leadership, teams, and departments
  • Manage and coordinate complex schedules for multiple executives, resolving conflicts and prioritizing meetings with internal and external stakeholders
  • Maintain function/team calendars and shared mailboxes with precision
  • Coordinate domestic and international travel arrangements using online tools and travel consultants
  • Provide backup coverage for the Business Services Support staff, including potential support to the Executive Assistant (EA) of the Markets Group Head
• Business Operations & Process Management:
  • Monitor and maintain staffing activities and workforce planning initiatives
  • Prepare, monitor, and track travel budgets and current-year travel expenditures
  • Maintain SharePoint Travel Page and other digital workplace resources
  • Identify opportunities for process improvement and contribute to the development of efficient workflows
  • Respond to inquiries regarding operations and processes within your coverage area
  • Oversee office space planning and equipment management
• Event Planning & Stakeholder Engagement:
  • Plan and coordinate team events, meetings, and activities; manage all logistics to ensure successful execution
  • Facilitate meetings in virtual, onsite, and hybrid environments
  • Assist in the preparation of reports and presentations for internal and external stakeholders
  • Collaborate effectively with team members across the organization
• Office Management:
  • Perform centralized administrative duties including mail distribution, pantry maintenance, and supply management
  • Maintain inventory and place orders for office supplies and other materials
  • Manage SharePoint sites and digital workplace tools for the team

Qualifications

• Professional administrative assistant and business operations experience
• Self-starter with exceptional attention to detail and follow-up skills
• Proven ability to manage multiple competing priorities, meet tight deadlines, and coordinate multiple calendars simultaneously
• Strong calendar management experience, including scheduling high volumes of internal and external meetings
• Strategic thinking skills with ability to prioritize assignments, requests, tasks, and projects effectively
• Excellent customer service orientation with ability to take initiative and proactively accomplish requests
• Independent worker who can also collaborate effectively as part of a team with minimal supervision
• Strong problem-solving skills and sound judgment in resolving day-to-day administrative matters
• Professional communication skills to engage appropriately with all levels of management, including senior executives and external visitors
• Discretion and judgment in handling sensitive data and confidential information

Skills

• Technical proficiency in MS Office Suite (Word, Excel, PowerPoint, Visio, Teams)
• Experience with enterprise applications such as Workday, AI tools and SharePoint

Travel

Up to 5% of the time to the NY office.

Pay

Salary range: $80,000 – $92,000 per year. The Bank pays individuals along this range based on their unique backgrounds.