Business Office Manager - Waverly Inn

We are seeking a professional and organized individual to join our Administration Department as a Business Office Manager at Waverly Inn. This is a full-time, day-shift opportunity with a leadership role.

Pay

$31–$32/hour, dependent on experience.

Benefits

• Health, Dental, Vision, Life, and Accident insurance
• Employer HSA contributions
• $500 referral program bonus
• Paid vacation, sick leave, and holidays
• Work/life balance with consistent and flexible schedules
• Opportunity for growth within the organization
• Achievement awards
• Complimentary meal during scheduled shift

About the role

You enjoy leadership and management, delivering exceptional customer service to residents, family members, guests, and employees. The Business Office Manager (BOM) coordinates customer service by overseeing and managing receptionists, serving as a point of contact for general administrative questions, and collecting and submitting all billing data. The BOM also handles new hire onboarding and training, employee benefits tracking and communication, ongoing employee training, and offboarding paperwork.

Responsibilities

• Oversee and manage receptionists
• Collect and submit all billing data
• Receive and coordinate vendor bills from department heads
• Follow up on unpaid accounts to inquire about payment
• Handle calls from vendors and responsible parties regarding invoices and payments
• Receive completed time cards from department heads and submit with verified benefit pay requests
• Process health insurance paperwork
• Process workers' compensation claims and terminated employee files
• Process and maintain all employee records and files, including first aid training, CPR, and training documents
• Provide administrative support for the community under the direction of the Executive Director
• Prepare and participate in new hire orientation
• Other duties as assigned

Requirements

• One year of accounting experience preferred
• Upbeat, positive, flexible, and enthusiastic personality
• Congenial with fellow employees, residents, and the public
• Honest and dependable
• Professional in dress and presentation
• Ability to multi-task in a fast-paced environment and handle changing assignments on short notice
• Strong organizational skills and ability to prioritize and meet deadlines
• Detailed and teamwork-oriented
• Must pass a criminal background check and drug screening
• Must abide by our Drug-Free Workplace policy

About Koelsch Communities

We are a third-generation, family-owned, and operated company. Koelsch Communities operates nearly 40 communities in eight states, with multiple new communities in development. With over 65 years of leadership in the senior living industry, we deliver world-class customer service, home craftsmanship, and unprecedented amenities. Our mission is to create happiness by providing the finest living experiences anywhere.