Business Office Manager, Senior Living

Essential Duties

• Acts as the primary point of contact for office-related administrative needs across all departments.
• Ensures all personnel files and resident financial records are audit-ready and compliant with state regulations at all times.
• Obtains deposits for new move ins.
• Affixes to managing resident trust, including printing, and distributing monthly statements.
• Maintains census and reports status changes.
• Obtains managed care and Medicaid authorizations including bed holds.
• Participates in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.
• Generates monthly billing statements, including AR/AP reports and duties.
• Undertakes collection activity for bad debts.
• Assists in the recruiting, hiring, and onboarding processes.
• Handles payroll functions for the community.
• Responsible for tracking employee credentials, annual education, and other learning tasks through the learning system.
• May attend stand-up meetings at the request of the Executive Director.
• Undertakes other administrative or clerical duties as assigned.

Qualifications

• High school diploma or equivalent.
• Strong understanding of senior living billing and payment.
• Proficient in Microsoft products computer skills.
• Experience with Senior Living billing software (e.g. Point-Click-Care) is preferred.
• Preferrably one-year experience in a long-term care community.
• Ability to read technical procedures, policy and procedure manuals, and effectively present information and respond to questions from managers and employees.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Reasoning ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge and experience with PCC (Point-Click-Care) preferred.

Physical Demands

• Prolong use of computer.
• Standing and /or walking very frequently.
• Sitting occasionally.
• Reaching with hands and arms frequently, pushing/pulling very frequently.
• Talking and /or hearing very frequently.
• Tasting and /or smelling very frequently.
• Lifting up to 50 pounds frequently.
• Climbing, balancing, stooping, kneeling, crouching or crawling occasionally.
• Close, distance, color, peripheral, and depth perception in vision: ability to adjust focus.