Business Office Manager (Long-Term Care)

Transitions Healthcare Washington PA is seeking an experienced, detail-oriented Business Office Manager to join our leadership team. If you're passionate about financial accuracy, exceptional customer service, and supporting the daily operations of a skilled nursing facility, we’d love to hear from you. We provide employees with resources, support, and flexibility to build rewarding careers in a collaborative, resident-centered environment.

Benefits

• Competitive wages
• On-demand pay option
• Comprehensive medical, dental, and vision benefits
• Paid time off (PTO)
• Retirement savings opportunities
• Supportive leadership team
• Career advancement and professional development
• Positive, team-oriented work environment
• Opportunity to make a meaningful difference in the lives of our residents

Responsibilities

• Maintain resident trust fund accounts, including deposits, withdrawals, reconciliations, and payments made on behalf of residents.
• Process resident-related medical expenses accurately and in a timely manner.
• Manage resident billing and accounts receivable for Medicare, Medicaid, private pay, managed care, and other payer sources.
• Monitor and collect outstanding accounts receivable while maintaining positive relationships with residents, families, and third-party payers.
• Ensure accurate financial records and compliance with federal, state, and facility policies.
• Prepare financial reports and maintain organized business office documentation.
• Collaborate with admissions, nursing, social services, and corporate departments to ensure accurate resident financial information.
• Assist residents and families with billing questions and financial inquiries in a professional and compassionate manner.
• Maintain confidentiality of resident financial information in accordance with HIPAA regulations.
• Perform additional business office duties as assigned.

Requirements

• Previous Business Office Manager experience in a skilled nursing facility or long-term care setting required.
• Thorough knowledge of Medicare, Medicaid, managed care, private pay billing, and medical assistance programs.
• Associate degree in Accounting, Business Administration, Finance, or a related field preferred; equivalent experience will be considered.
• High school diploma or GED required with a minimum of two (2) years of bookkeeping or business office experience in a healthcare setting.
• Proficiency in Microsoft Word, Excel, Outlook, and other business office software.
• Strong organizational, analytical, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.