Business Office Manager Hospice

About the role

Oversee non-clinical care center operations and support functions, including human resources, billing support, communications systems, purchasing, scheduling, space utilization, mail services, and secretarial support. Work closely with the care center Director of Operations and Clinical Manager, as well as corporate teams, to ensure efficient hospice operations.

Responsibilities

• Manage non-clinical staffing at care center, including hiring, onboarding, performance management support, staffing assignments, ongoing training, maintaining equipment, and compliance with employee documentation required by HR and regulatory agencies.
• Indirectly manage and supervise BOS role.
• Address payroll time and mileage discrepancies in conjunction with the Area Financial Specialist.
• Coordinate with care center leadership to ensure appropriate orientation for all new staff, including contract staff.
• Ensure compliance with all new and current employee documentation required by Human Resources and regulatory agencies (e.g., I9 compliance, professional licensure, background checks).
• Monitor care center claims and assist corporate teams with semi-monthly billing periods, including completion of all billing adjustments.
• Facilitate Prebill Audit Meetings to review and address outstanding billing, claim, and operational issues.
• Proactively address and resolve bill holds to ensure accurate and timely billing.
• Serve as a subject matter expert on billing-related processes and procedures for care center staff.
• Promote compliance with fiscal intermediaries, third-party payors, company policies, and federal/state regulations.
• Escalate financial performance issues to care center leadership and provide timely updates.
• Manage state-specific requirements related to billing and room and board.
• Complete scheduling tasks, including initial and discharge visits, on-call management, and processing rescheduled or missed visits.
• Ensure office efficiency by managing inbound calls, space, office supplies, and mail services.
• Support the facility/vendor contract process, review/approve invoices, and physician timesheets.
• Maintain security and confidentiality of patient, staff, and organizational information.
• Participate in Interdisciplinary Team Meetings (IDT) as directed by care center leadership.
• Perform invoicing tasks for the care center as needed.
• Coordinate payroll tasks with the HSPC Area Financial Specialist and other central teams.
• Comply with policies, procedures, and regulatory mandates, including the Amedisys Compliance Program.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Two (2+) years' office or related experience.
• Basic computer and MS Office application skills, including Excel.
• Working knowledge of billing and payroll practices, personnel management, record keeping, and office administration.

Qualifications (Preferred)

• Bachelor’s degree in business or related field.
• Previous experience in a healthcare environment.
• Intermediate Excel skills.
• Experience with Homecare Homebase and claims management.