Business Office Manager (BOM)

About the role

The Quarters at Des Peres seeks a Business Office Manager to join our compassionate and dedicated team. This position partners with a network of skilled nursing centers to support a small but high-quality team in a caring environment.

Responsibilities

• Manages billing, accounts receivable, and collection activities in the center.
• Organizes, evaluates, and monitors business office operations and supervises assigned personnel.
• Meets with family members to gather information and ensures all payer sources are documented and input correctly into EHR.
• Aids in Medicaid Pending applications and works with residents, families, and external agencies to finalize center coverage through Medicaid.
• Ensures integrity and confidentiality of all patient financial data.
• Performs collection activities for patient carriers.
• Establishes and maintains a system of financial record keeping, including issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties.
• Interacts with home office billing team and payers to define billing requirements and ensure prompt payment of claims.
• Manages census activities, including daily, weekly, and monthly balancing with the nursing and admissions departments.
• Produces reports for analysis purposes as needed.
• Manages month-end close activities related to charge capturing and submission of all billing statements and invoices to payors.
• Ensures compliance with all policies and procedures relating to billing.
• Maintains personnel files in compliance with applicable legal requirements.
• Manages Resident Trust Account for in-house residents, including weekly and monthly reconciliations.
• Manages Center Petty Cash, including weekly and monthly reconciliations and reimbursements.

Qualifications

• High school diploma or equivalent, with some college or technical school course work and minimum of three years of job-related experience, preferably in Office Management department, or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.
• Experience with Medicaid, Medicare, & Private Pay is preferred.
• Experience in Office Management is preferred.
• Skilled nursing, geriatric, and long-term care experience is preferred.
• Candidates must maintain a working email address and phone number for employer communication.
• Proficient knowledge of computer software (Microsoft Office Suite) and computer hardware, and use of HRIS system.
• High level of interpersonal skills to handle sensitive information and documentation while maintaining privacy/confidentiality.
• Attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines.
• Good to excellent spelling, grammar, and written communication skills.
• Excellent telephone and oral communication skills.
• Must be a team player along with the ability to work independently and efficiently in a fast-paced environment.
• Ability to operate most standard office equipment (printers, copiers, fax, etc).