Business Office Manager

About the role

The Business Office Manager supports the Executive Director and collaborates with other department heads to serve residents and their families, while acting as the primary contact for billing and onboarding processes.

Responsibilities

• Manage the functions of the business office, including assisting with marketing activities, conducting tours, and participating in community events.
• Prepare financial and operational reports on a regular basis (monthly or weekly) to provide insights to the Executive Director or Home Office.
• Perform management duties in the absence of the Executive Director.
• Manage HR tasks, including applicant tracking system (ATS) management, onboarding, training, and reporting workers' compensation claims, ensuring compliance with state regulations and internal policies.
• Maintain employee timecards and ensure accurate and timely submission of payroll data to Human Resources.
• Reconcile credit card transactions, including coding receipts and providing relevant transaction information.
• Submit change requests to Home Office timely as resident billing and activity occur, providing comprehensive supporting documentation.
• Track and bill resident accounts for one-time charges in the property management system.
• Act as the primary point of contact for residents and their families handling billing, contract questions, payment issues and other business-related inquiries, delivering excellent customer service and support.
• Aid at residents/POA requests with submissions of invoices to LTC insurance.
• Manage and maintain accurate and compliant resident and employee files.
• Order office supplies as needed.
• Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Work well with others and take direction from management, as well as take initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.

Requirements

• High School diploma or equivalent required with 2-4 years of related experience required.
• Bachelor’s degree in business administration, finance, healthcare administration, or a related field is preferred.
• CPR or BLS certification preferred.
• Experience in a similar role, preferably within a senior living community or healthcare setting preferred.
• Understanding of basic accounting and financial management, with experience in billing, accounts receivable, credit card reconciliation, and financial reporting.
• Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.

Qualifications

• High School diploma or equivalent required with 2-4 years of related experience required.
• Bachelor’s degree in business administration, finance, healthcare administration, or a related field is preferred.
• CPR or BLS certification preferred.
• Experience in a similar role, preferably within a senior living community or healthcare setting preferred.
• Understanding of basic accounting and financial management, with experience in billing, accounts receivable, credit card reconciliation, and financial reporting.
• Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.

Skills

• Strong organizational and administrative skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to manage multiple tasks and prioritize responsibilities.
• Knowledge of basic accounting principles and financial management.
• Experience with HR systems and processes.

Benefits

• Comprehensive benefits package including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service).
• GROW Points—a unique rewards system that celebrates your hard work and dedication.
• Exclusive Skechers shoe discounts.
• Early paycheck access.

Pay

$60,000 / year

Schedule

N/A