Business Office Manager Assistant

Responsibilities

• Aid the Business Office Manager with daily financial and administrative operations.
• Support accounts receivable and accounts payable processes, including data entry, posting, and reconciliation tasks.
• Assist with billing, collections, and reimbursement processes to ensure timely and accurate financial operations.
• Maintain accurate and organized financial records, documentation, and resident account files.
• Prepare and process routine financial reports, statements, and supporting documentation as directed.
• Communicate professionally with residents, families, insurance providers, vendors, and internal departments regarding billing and account inquiries.
• Resolve billing discrepancies and follow up on outstanding account balances.
• Ensure confidentiality and security of all financial and resident information in accordance with facility policies and regulations.
• Provide general administrative support to the business office to ensure efficient daily operations.

Qualifications

• Skilled Nursing experience preferred.
• Medicaid experience required.
• Minimum of one (1) to two (2) years of bookkeeping or business office experience within a healthcare setting preferred.
• Prior experience in Long-Term Care, Rehabilitation, or Post-Acute Care settings strongly preferred.
• Basic knowledge of billing processes, accounts receivable, accounts payable, collections, and financial recordkeeping.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong communication and interpersonal skills with the ability to interact professionally and compassionately with residents, families, employees, vendors, and community partners.
• Strong organizational skills with excellent attention to detail and accuracy.
• Able to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills with the ability to support process improvement and operational efficiency.
• Able to maintain confidentiality and exercise sound judgment when handling sensitive financial information.
• Commitment to supporting the mission of providing exceptional care and service to residents and their families.

Benefits

• Tuition reimbursement
• Employee referral bonus
• Health, vision, and dental benefits
• 401(k) with match
• Company-sponsored life insurance
• Employee assistance program (EAP) resources