Business Office Director

About the role

As the community's senior Human Resources leader, you'll play a key role in shaping the employee experience from recruitment and onboarding through development and retention. You'll partner closely with department leaders to build high-performing teams, champion engagement initiatives, and foster a workplace culture where employees feel valued, supported, and inspired to do their best work.

What You'll Do

Human Resources Leadership

• Serve as a trusted HR partner and advisor to leaders and team members
• Lead full-cycle recruiting efforts, including sourcing, interviewing, hiring, and onboarding top talent
• Create engaging onboarding experiences that set team members up for long-term success
• Drive employee engagement, recognition, retention, and culture-building initiatives
• Coach leaders on employee relations, performance management, conflict resolution, and development
• Ensure compliance with employment laws, company policies, and HR best practices
• Manage employee records and HRIS updates, including status changes and employment documentation
• Administer benefits, leave programs, workers' compensation, and employee life-cycle processes
• Partner with leadership on workforce planning, succession planning, and staffing strategies
• Analyze and report on key HR metrics including turnover, retention, recruiting, and engagement trends

Payroll & Business Office Leadership

• Oversee payroll processing and related reporting to ensure accuracy and compliance
• Support department leaders with timekeeping and payroll practices
• Process employee status, compensation, and benefit changes accurately and timely
• Review employee expense reports and business office documentation
• Serve as a resource regarding purchasing, invoice coding, and budget-related procedures
• Oversee accounts payable processes and ensure timely invoice management

Team Leadership

• Lead and support Front Desk/Reception team members
• Recruit, onboard, train, coach, and develop team members
• Conduct performance evaluations and provide ongoing feedback and support
• Foster a hospitality-driven culture centered on service excellence and resident satisfaction

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum of 3 years of Human Resources experience
• Experience in talent acquisition, onboarding, employee relations, payroll administration, and compliance
• Previous leadership or supervisory experience
• Strong understanding of employment practices, employee engagement, and payroll processes
• Excellent communication, organizational, and relationship-building skills

Preferred

• Senior living, healthcare, hospitality, or multi-site/multi-department experience
• Experience serving as an HR business partner to operational leaders

Pay & Benefits

• Salary: $85,000 - $95,000 annually
• Competitive salary
• 401(k) with employer match
• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• Generous Paid Time Off
• Daily Pay option
• Leadership development and growth opportunities
• Supportive and collaborative leadership team
• Opportunity to make a meaningful impact on residents and employees every day

Schedule

Full-Time