Business Office Director

Business Office Director – Arbor Terrace Waugh Chapel Arbor Terrace Waugh Chapel is an award winning luxury senior living community providing Assisted Living and Dementia care in Gambrills, MD. As part of The Arbor Company, our community is dedicated to providing exceptional senior living through compassionate service, meaningful relationships, and a commitment to excellence. We are seeking an experienced and highly organized Business Office Director to join our leadership team. This is an excellent opportunity for a financial and administrative professional who enjoys working with people and wants to make a meaningful impact within a senior living community. About The Role The Business Office Director oversees the day-to-day financial, administrative, and human resources functions of the community. As a key member of the leadership team, this position works closely with department leaders, residents, families, and team members to ensure accurate financial processes, strong operational support, and an exceptional experience for everyone we serve. Key Responsibilities Manage resident billing, accounts receivable, accounts payable, and related financial processesOversee payroll processes and ensure timely and accurate payroll administrationSupport monthly financial reporting, including P&L review and departmental spend-downsMaintain accurate financial, employee, and administrative recordsCoordinate HR processes including hiring, onboarding, employee documentation, and complianceMonitor completion of required employee training and ongoing compliance requirementsPartner with community leadership on staffing, scheduling, and employee-related processesAssist residents and families with billing questions and account concerns with professionalism and compassionMaintain confidentiality and ensure compliance with company policies and applicable regulationsServe as a collaborative member of the community leadership team Preferred Background Associate or bachelor's degree in business, accounting, finance, human resources, or a related field preferredThree to five years of business office, financial management, accounting, or related experienceSenior living, healthcare, hospitality, or other service-based industry experience strongly preferredExperience with billing, accounts receivable, accounts payable, and payrollFamiliarity with monthly P&L statements, budgeting, and departmental spend-downsExperience supporting HR functions, including hiring, onboarding, training, and employee recordsStrong organizational skills with excellent attention to detail and follow-throughStrong verbal and written communication skillsAbility to build positive relationships with residents, families, employees, and leadershipProficiency with Microsoft Office/Windows applications and financial, payroll, or accounting systemsAbility to manage multiple priorities while maintaining accuracy and confidentiality Love What You Do and Where You Work at The Arbor Company At Arbor, we believe in serving from the heart. Work should be more than checking tasks off a list—it should be meaningful, fulfilling, and an opportunity to make a difference. Make a Real Impact: Every interaction matters. Whether you're helping a resident, supporting a family, or assisting a team member, your work directly contributes to the experience of our community.A Team That Feels Like Family: Join a supportive and collaborative team where respect, kindness, and accountability are at the heart of what we do.Grow With Us: We invest in our people through career development, leadership opportunities, and hands-on training. When you grow, we grow.Work That Delights: We believe work can be both meaningful and enjoyable. From community celebrations to everyday moments with residents and teammates, there are plenty of opportunities to bring joy to the day.Amazing Perks & Benefits: Enjoy competitive pay, health benefits, retirement plans, wellness resources, and additional programs designed to support you personally and professionally. About The Arbor Company The Arbor Company, based in Atlanta, GA, manages more than 45 senior living communities across eleven states, with continued growth ahead. For more than 30 years, Arbor has built a national reputation as a leader in senior living, including independent living, assisted living, and memory care. Our culture is built on deep mutual respect, accountability, and a shared commitment to the seniors and families we serve. We're a terrific fit for self-motivated, compassionate, and dedicated professionals who want to grow their careers while making a meaningful difference. Arbor9