Business Office Associate

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

About the role

Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.

Requirements

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: 6 months in a related field involving administrative support and customer service activities
• Substitutable Education & Experience: Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program

Responsibilities

• Maintains positive attitude
• Has contact by phone, correspondence or in person meetings with persons in other departments or outside the practice; tact is required in all communication
• Demonstrates appropriate communication of information to all ages:
  • Infant - birth to 1 year
  • Child - 1 year through 12 years
  • Adolescent - 13 years through 17 years
  • Adult - 18 years through 65 years
  • Geriatric - over 65 years
• Responsiveness to all patients and office staff requests
• Performance of duties assigned by authorized personnel or as required in an emergency (e.g., fire or disaster)
• Provides/Performs:
  • Communication:
    • Telephone (Answer, Transfer)
    • Orders/Messages - Accurate and timely relay of information
  • Scheduling:
    • Referrals
    • Appointments
    • Ancillaries
    • Surgeries
    • Hospital Admissions
  • Medical Records:
    • Documentation
    • Forms - Chart structure
    • Electronic chart maintenance
    • Image files
    • Faxing
    • Copying
    • Mail - In and Out
  • Office Operations:
    • Enter/Verify/Correct patient demographics and insurance information
    • Obtain necessary signatures and consents as appropriate
    • Post charges/payments
    • Collect payment for office visits
    • Daily updates
    • Deposits
    • Maintain cash drawer
    • Screening and collecting unpaid balances
    • Financial counseling when needed
    • Work accounts receivable
    • Precertification/Authorization
    • Operation of and responsibility for equipment (including, but not limited to, routine maintenance, ordering of supplies, log sheets and cleaning)
    • General Office Equipment, e.g., fax machine, copier, etc.
• In-service/Education:
  • Department Orientation
  • Annual Training
• Clerical log sheets/audits:
  • Samples
  • Equipment
• Coding:
  • E&M/basic visits
  • Office procedures/complex visits
  • Surgeries
  • Hospital Services
• Correspondence
• Statistical reports
• Accounts payable
• Payroll
• Chaperone
• Provides support and guidance for clerical policies and procedures
• All other duties as assigned

Schedule

• Full Time, Day Shift
• Monday - Thursday: 7:30 AM - 5:00 PM
• Friday: 7:30 AM - 1:00 PM

Benefits

• Day ONE medical, dental, and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• 403(b) match plan: Employer matches dollar for dollar up to 6%
• Employer paid life insurance – equal to 1x salary
• Supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• Employer paid short-term and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness