Business Office Assistant

Responsibilities

• Meet with residents and/or responsible parties upon admission.
• Discuss insurance information with residents and/or responsible parties.
• Discuss payment plan of copays, private pay, or NAMI based on income information collected during meetings.
• Obtain signed forms to apply for Medicaid, enroll into direct deposit, payment arrangements, and pension change of addresses.
• Prepare and submit Medicaid applications while working with patients & their families to collect required paperwork.
• Reviewing Medicaid Pending cases with the Department of Social Services and/or NHED caseworkers.
• Reporting & escalating potential problem cases.
• Following up on requests by NHED for recertifications and financial changes.
• Explaining bills to residents as necessary and maintaining appropriate backup records.
• Filling and mailing out Representative Payee reports.
• Verifying patients’ eligibility for Medicaid.
• Processing and coordinating all collection efforts with the nursing home Administrator.
• Maintaining accurate records of payor sources, addresses, telephone numbers, etc.; explain bills to residents as necessary and maintain appropriate back-up records.
• Maintaining confidentiality of all information.
• Maintaining effective communication with residents, families, facility staff and business office staff members.
• Performing and coordinating all general office duties as assigned.

Qualifications

• High school diploma or equivalent.
• Experience in a healthcare setting preferred.
• Excellent interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.