Business Mgmt Specialist (US) - Enterprise Payments Standards and Monitoring

Work Location: Mount Laurel, New Jersey, United States of America | Line of Business: Business Management, Strategy & Support

About the role

The Business Mgmt Specialist manages a diverse portfolio of business management activities for complex or high‑risk functional area(s), and implements policies, processes, and/or initiatives to meet business management, strategy, and governance objectives. Interfaces regularly with management in the delivery of work activities.

Works autonomously and is accountable for acting as a lead within a specialized business management function, providing seasoned specialized knowledge, advice, and guidance to various stakeholders and team members. Scope may have enterprise impact. Focuses on short‑ to medium‑term issues (e.g., 6–12 months). Undertakes and completes a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross‑functional processes within own area of expertise. Oversees and/or independently performs tasks from end to end. Generally reports to a Senior Manager or executive role.

Responsibilities

• Support the delivery of Enterprise Payments Standards and Monitoring activities, including development and maintenance of enterprise payments standards and requirements, administration and validation of monitoring and attestation programs, enterprise monitoring of payments health, issue and thematic analysis, governance reporting, and stakeholder guidance.
• Provide specialized advice and management insight to promote consistent application of enterprise payments requirements, transparency of performance and risk, timely escalation of systemic concerns, and effective oversight, while maintaining clear accountability with business and functional owners for implementation and remediation.
• Support the development, implementation, interpretation, and ongoing maintenance of enterprise payments standards, requirements, and supporting guidance.
• Administer assigned components of payments monitoring, attestation, and attestation programs, including scheduling, communications, stakeholder follow‑up, review status, and final reporting.
• Maintain program tools, records, role assignments, accountability‑owner information, review archives, and supporting documentation to preserve accuracy and auditability.
• Evaluate rationale submitted through monitoring, attestation, and attestation processes; apply sound judgment to assess alignment with requirements; and document conclusions, deficiencies, and required follow‑up actions.
• Serve as an Enterprise Payments Standards and Monitoring subject matter expert for business, control, governance, technology, and project partners requiring guidance on enterprise payments standards, monitoring, attestation, governance, or evidence expectations.
• Build and maintain effective relationships with stakeholders outside Enterprise Payments Standards and Monitoring to manage expectations, promote consistent interpretation of requirements, and support timely delivery of program commitments.
• Participate in initiatives and projects that may affect existing payments standards or require the development of new or revised requirements.
• Work independently within a specialized Enterprise Payments Standards and Monitoring function, exercising judgment in monitoring and attestation activities, issue identification, stakeholder follow‑up, and escalation.
• Support end‑to‑end delivery of assigned standards, monitoring, attestation, and governance activities, from planning and communication through validation, reporting, issue management, and record retention.
• Interpret complex payments requirements and provide informed recommendations to business, risk, control, governance, and project stakeholders.
• Manage multiple concurrent deliverables and dependencies across programs within established timelines and governance expectations.
• Contribute to work with broad business or enterprise impact and provide work direction or guidance to other team members where required.

Qualifications

• Undergraduate degree
• 7+ years relevant experience

Accountabilities

Customer Accountabilities

• Contributes to the strategic direction of the business management function and plays a key role in the development and implementation of strategies in support of the overall business strategy.
• Plans, leads/manages, and/or oversees a diverse set of work activities requiring alignment across multiple areas.
• Leads/manages the integrated implementation of policies, processes, procedures, and changes across multiple functional areas.
• Provides direction and/or input to complex, wide‑ranging enterprise or cross‑function/business projects/initiatives as a subject matter expert; participates in identifying, designing, and testing solutions and supporting implementation.
• Facilitates key discussions and provides thought leadership to executive audience (output includes roadmap, strategic plan, deliverables, frameworks, short‑ to long‑term goals, etc.).
• Acts as a partner to management/leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizes and anticipates emerging trends; identifies issues and opportunities and recommends action to senior management.
• Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing others as needed.

Shareholder Accountabilities

• Adheres to enterprise frameworks and methodologies that relate to business management activities for own area.
• Actively manages relationships with corporate and/or control functions and ensures alignment