Business Marketing Manager, Multi-Vendor Services

About the role

The Business Marketing Manager in North America Customer Services Marketing centrally manages the multi-vendor customer services portfolio and builds customer relationships to generate insights that improve funnel performance and win rates. They collaborate closely with sales, finance, legal, back-office, services, field marketing, global resources and delivery teams to shape customer offerings and marketing programs that boost satisfaction and drive measurable, profitable revenue growth.

Responsibilities

• Manage a multi-vendor customer services portfolio covering maintenance, connectivity, education, parts, optimization and related offerings to meet healthcare delivery equipment needs.
• Gather and analyze market and customer insights across executive, clinical and operational levels to define target segments and inform strategy.
• Develop and execute marketing plans and sales enablement programs to drive lead generation, funnel velocity, win rates, loyalty, and measurable revenue growth.
• Centrally create and maintain customer-facing content, quoting tools, pricing/discount guidelines, and service agreements while supporting offer design and portfolio expansion.
• Collaborate across services marketing, field teams, sales, finance, legal, back-office and global stakeholders to monitor performance, ensure compliance with quality policies, and contribute North America input to global strategy.

Requirements

• 5+ years in high-technology/healthcare marketing or equivalent experience, and comprehensive knowledge of customer services products, processes, and team interactions.
• Bachelor's degree in Marketing Technology, Medical Technology, Healthcare, Commercial Services Management or equivalent.
• Proven track record launching and marketing service/intangible products, developing and executing strategic marketing and business plans, and driving measurable results on time and on budget.
• Strong project management, analytical/problem-solving, and change leadership skills; self-starter able to set priorities and lead cross-functional teams.
• Excellent interpersonal and communication abilities, including presentations and global collaboration, with a creative, energetic, results-oriented mindset.

Qualifications

• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Skills

• Strong project management, analytical/problem-solving, and change leadership skills.
• Excellent interpersonal and communication abilities, including presentations and global collaboration.

Benefits

Details about our benefits can be found here.

Pay

The pay range for this position in Nashville, TN is $120,750 to $193,200
The pay range for this position in Cambridge, MA is $135,240 to $216,384

Schedule

This is an office-based role.

Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Company Relocation

Company relocation benefits will not be provided for this position.

Additional Information

• US work authorization is a precondition of employment.
• The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Interested candidates are encouraged to apply as soon as possible to ensure consideration.
• Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.