Business Manager, Retail Bank Channels and Operations

About the role

A Business Manager at Capital One applies strategic and analytical skills to major company challenges. They team with world-class professionals to develop and test strategies that impact the bottom line. This role operates in a collaborative environment that values insight, talent development, continuous learning, and innovation.

Responsibilities

• Strategic leadership: Develop business strategies to drive growth, profitability, and competitive success in response to changing consumer and regulatory demands.
• Leadership: Manage and develop teams of analysts, coaching and mentoring to grow and retain talent at Capital One.
• Product: Develop and implement new product and pricing strategies for various lending products; lead product-level modeling and analytics.
• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform new customer experiences and breakthrough technologies.
• Credit Risk: Drive improvements in credit performance by analyzing future consumer credit trends and creating risk models.
• Execution: Manage and sequence project delivery, build business requirements, and execute product strategies. Oversee multiple projects and programs simultaneously.
• Partnership: Work closely with colleagues across Capital One, including IT, Sales, Operations, Finance, and others, to improve quality, volume, service, and profitability.
• Strategic & analytic orientation: Make decisions and solve problems based on analytics. Exhibit conceptual thinking skills complemented by a strong quantitative orientation, given the business's reliance on rigorous analytic marketing and credit risk management.
• Strong business judgment, leadership, and integrity: Be a tenacious decision-maker with a responsible, aggressive approach to business.
• Solid people leadership experience: Build and leverage high-performing teams and business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and consistently deliver results.
• Strong executive communication skills: Communicate effectively, influence strategically, and drive agreement through intellect, interpersonal, and negotiation skills.
• Clear results orientation: Focus intensely on achieving both short and long-term goals. Drive and execute an agenda in an uncertain and fluid environment.
• Successful track record in a fast-paced, entrepreneurial, and dynamic environment. Previous consulting experience is a plus.

Requirements

• At least 3 years of professional experience performing analysis.
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field).
• A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.

Preferred Qualifications

• A Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering.
• 5+ years of experience in analysis.
• 2+ years of experience in financial services.
• 1+ year of experience in consulting.
• 2+ years of experience in people management.