Business Manager, Lead Technical Program Manager

Job Responsibilities

Support the Chief of Staff with communicating strategic priorities and tracking progress
Create messaging and executive level updates that present information in a clear, concise, and consumable format depending on audience and need
Leverage strong analytical reasoning and adaptability skills to navigate through ambiguity and change, ensuring that technology initiatives align with business goals
Proactively identify obstacles and effectively problem solve and collaborate to identify solutions
Work across teams to enhance clear messaging for critical updates including but not limited to town halls and recurring executive reporting
Aid in planning and execution of senior-level meetings, end-to-end planning of events, agendas, insights, and analysis to assist in strategic discussions ensuring successful outcomes
Champion continuous improvement activities to reduce waste and increase productivity
Actively interact with audiences of varying seniority levels, skilled in presenting information in a clear and meaningful way, and look for potential issues and address them proactively.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels with the ability to work independently and/or in a group
• Exceptional communication and presentation skills across multiple audiences at senior levels
• Strong project management skills, with demonstrated ability to influence and execute strategic plans
• Strong execution skills; self-directed with experience managing delivery across multiple workstreams and timelines
• Strong ability to help execute on solutions, challenge the status quo, and implement continuous improvement through collaborative, effective partnerships
• Interpersonal leadership and influencing skills – ability to lead projects, interact with colleagues at all levels, and prioritize issues
• Experience operating in an agile methodology and with agile tools, such as Jira
• Strong Excel and PowerPoint Skills

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.